Monica Stefan

Objective

Seeking a challenging, responsible position within the travel or hotel industry that applies my skills and experience in this field.

Professional Experience

October 2010 -present Front Desk Supervisor In Renaissance Le Parc Trocadero Hotel

May 2010-October: Transfered to Renaissance Le Parc Trocadero Paris Hotel as Night Audit Supervisor

2009 December - May 2010: Promoted as shift lieder in Renaissance Paris Vendome Hotel 5* in the reception/night audit
2008 March-December 2009: Paris Renaissance Vendome 5*,Paris France: receptionist / night auditor- temporary position until i learn french language at a higher level.

2005 Feb. - Marriott General Sales Office – Saudi Arabia
Group sales specialist.

2004 Jan- 2005 Feb. - Attar Travel Agency, Jeddah, KSA
Business Development Executive
Acquiring new clients
Guest satisfaction survey

2002 Sept. – 2003 Sept. : JW Marriott Hotel Dubai 5*, Dubai, U.A.E
Housekeeping Supervisor
Looking after Brand Standards, cleanliness and amenities.

2001 May – 2002 Sept. - JW Marriott Hotel Dubai 5*, Dubai, U.A.E
Guest Service Agent
Front Desk tasks: FIDELIO operator, check in, check out, credit limit report, cash report, direct billing, bucket check, Marriott enrollments, guest satisfaction survey.
Guest Relation tasks: amenities set up and special facilities for VIP guests in the Executive lounge.

2000 Nov. – 2001 May - Bucharest Marriott Hotel 5*, Bucharest, Romania
Front Desk Clerk
The same Reception attributes.

2000 June - Leo Burnett Advertising Agency, Bucharest, Romania
Promoter
“Deo Secret” project.

1999 Oct. – DecLeo Burnett Advertising Agency, Bucharest, Romania
Promoter
“Lavazza Coffee” project.

1998 Oct. - Connex, Bucharest, Romania (provider of Telecommunication Services)
Promoter
Far East SRL


Education

1996 – 2000, Romanian – American University, Romania
Graduate – BA in Economics, Domestic and International Tourism Department
1991 – 1995
Graduated “Dimitrie Cantemir” High School, The Humanities

Trainings

Nov. 2005 - Housekeeping Intensive Training JW Marriott Bucharest 3 weeks
Refreshment of housekeeping supervisory tasks

Feb 2004
BTI Dubai – Business Travel International

Feb-June 2003 – JW Marriott Hotel Dubai
Essential Skills 10 Modules

Dec 2002 – JW Marriott Hotel Dubai
- “7 Habits of Highly Effective People “

Mar. – Feb. 2002
Training in the Sales and Marketing Dept. of JW Marriott Dubai, UAE. Advanced training in Event Booking Center, Marketing and Public Relations, Proactive and Reactive Sales, Rooms Reservation – basic knowledge of MARSHA.
In both properties Bucharest and Dubai Marriott, repeated trainings in hospitality skills, telephone etiquette, Marriott Rewards.

July 1999
One month University training in a Romanian mountain resort on Prahova Valley, Vadul Cerbului. Information about Front Desk Department.

July 1998
One month University training at Athene Pallace Company, Boulevard Hotel Bucharest, Romania. Information about the Financial and Commercial Dept.

Languages
Native Romanian
English fluent
French Intermediate

Additional Skills
Computer abilities: FIDELIO, Word and Excel.
Driving license: Driving license in Romania since 1994 and in UAE since May 2002, in France since 2006

Profile
Solid judgment and decision making skills.
Full understanding of Middle Eastern Cultures.
Excellent customer relation.