Nabila Khoudeir-Loughsala
Customer Support Service Manager / IT Project Coordinator
Here are my competences, I have more than 10 years experience on :
-R&D, Engineer Developer and Trainer on CAD technology for Dassault, Renault and Alsthom companies (10 years)
-Accounting, Trainer and SW Integration for Suez Cie (1 year)
-Hotline & Customers Support Services, Team Leader for Canal+Technologies and subsidiaries, and Nagra France (5 years)
-Service Coordinator, Regions' support for Central Services-Nagravision (5 years)
In summary, I do Services because my priority is to listen and satisfy the WW Customers/Regions of the Group in providing appropriate solutions, nevertheless the technology used.
57 contacts2011 - 2011* Conducted IT projects for R&D, Finance and IT teams, in applying the Project Management Process : Prince2 (Fundation certified)
Projects 100% achieved and executed with respect on delay, cost and benefit
2005 - 2011* Managed technical support for various product lines/systems to help the WW Regions of the Group, for common support matters in Digital TV (DTV).
* Organized and run 2 WW Support Seminars per year in Switzerland (agenda, budget, minutes) with the participation of all regional Heads of Support, R&D and HQ Teams.
Actions follow up and processes improvement including Services and R&D teams in order to fulfill the DTV Operators expectations
2000 - 2005* Management and Technical Support to WW DTV Operators using the Mediaguard / Mediahighway (MG/MH) technologies.
Team of 5 people on Hotline and Support (remote or on site)
Support & Maintenance contracts of DTV Operators 100% respected in terms of delay and services
1994 - 2000Customer Support Service : Canal+/ Vivendi Grp Paris/France
* Technical Support to WW DTV Operators (Hotline and Support).
* Achieved Customer Support Service (CSS) website, extranet.
Technology : OPENVMS, UNIX, Digital TV (MG/MH)
Year2000 & EURO migration projects : Avenir JC DECAUX Grp – Boulogne/France
* Software migrations to Year 2000 and EURO (billing and booking) for the outdoor advertising panels.
Technology : HP 3000 (MPEX), FORTRAN, L4G : SPEEDWARE
CAD Projects : RENAULT – Rueil, Guyancourt/France
* CAD projects developments on Ergonomy for Renault Designers : Arcade,GDG, ’Chaines de Cotes U’
* User Guides publication and Training for Designers
Technology : VMS, UNIX, SILICON GRAPHICS, FORTRAN, EUCLID
1992 - 1994* IT Projects management for the Accounting Group
* Software deployments in all sites in France, User Guides publication and Training
Technology : EXCEL 4, MICROSOFT PROJECT, HP 3000
1990 - 1992* CAD confidential projects developments for ALSTHOM and DASSAULT AVIATION
Technology : MVS/XA, UNIX, IBM 3090, FORTRAN, CATIA, CATIA IUA.