BearingPoint
- Consultant in Digital Customer Management
Paris la Défense cedex2013 - 2014> For a global specialist in energy management: Deployment and change of the Marketing Automation program, all BU’s, worldwide deployment
> For a global specialist in energy management: Project management, deployment and monitoring of contact center tools, all BU’s, worldwide deployment
- Conception and global deployment of contact center tools (CRM, CTI, VR, WFM): Setting up of the deployment methodology and monitoring / Monitoring of the operational performance and benchmark both country and global
- Conception of the new CC Run process (including the management and monitoring of CCE performance): Definition of the final customer SLA / Evaluation and establishment of resources (financial, human, process et technological)
> For an industrial company of aeronautical maintenance :
- Scoping a new organizational framework for a better implementation of SAP (4000 users): From diagnosis to implementation and change management (creation of communication tools).
- Optimisation of all the processes (SCM, Maintenance, Finance, sales, purchasing, etc.)
-bInterviews and workshop sessions animation (10 sessions)
Unilever
- Assistant Brand Manager at UNILEVER FRANCE, International department
Rueil-Malmaison2012 - 2012- Project management: Launch of new products in collaboration with the commercial team and the factory. Development of new packaging, implementation of the marketing campaign with the client and the marketing agencies (in France and locally).
- Optimisation of the product range (reduce costs and complexity inside the factory)
- International skills: working with different culture (70 countries)
- Meeting once a month with the commercial team (analysing of the results and the sales forecasts, decision for the future launch (find compromises between the different commercials)
Ekhaya (Johannesburg, South Africa)
- Business analyst at Ekhaya Furniture (junior enterprise) - Jonesburg, South Africa
2011 - 2011Mission for an entrepreneur in order to improve the performance of his business.
- Analysis and recommendations.
- Implementation: new positioning strategy (change of the logo, new display, new communication)/ changing of the remuneration system / Development of a Training tutorial for the sales force.
- Team-working skills: change management in a different culture, training session (10 people)
McDonald's France
- Assistante chef de produit Food
guyancourt2010 - 2010- Réflexion stratégique dans le but de concevoir les nouveaux produits McDonalds,
- Présentation des produits conçus aux franchisés et dirigeants, en vue de valider leur déploiement,
- Mise en place des projets votés (développement produits, réalisation d'études consommateurs, de campagnes médias et
hors médias au niveau national...),
- Coordination du projet entre les différents acteurs concernés (études, qualité, opérationnel, juridique, achats) et gestion
des différents canaux de communication (TV, presse, PLV et Internet),
- Suivi pendant les campagnes, analyse à postériori et mise en place d'actions correctives.
