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Combier-Koenig
- Sales Manager
2011 - maintenant
Sales Manager.
In charge of client portofolio which are dealing with Wine, Champagne, Liquor.
Responsible of the development of Champagne region, Côte d'or region, Chablis region and Côte Septentrionale region.
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IBM Global Services
- Account Manager
Bois-Colombes Cedex
2010 - 2011
Service Delivery Manager for a Worldwide Industrial Group
Leading the Service Delivery Manager on a daily basis.
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IBM
- Service Delivery Manager
Bois-Colombes
2008 - 2010
Service Delivery Manager for a Worldwide Industrial Group
• Acting as the Client's advocate into Service Delivery. Understanding the Client's requirements, business opportunities, and delivery impacts. Understanding the Client's support team structure, contacts, and processes. Establishing a relationship with the Client, and a communication process (meetings, team rooms, etc). Representing Service Delivery at Client owned meetings, as requested.
• Acting as Service Delivery's advocate with the Client. Understanding the delivery infrastructure and processes.
• Acting as a communication focal point between the DPE/Client and Service Delivery for information exchange, service inquiry, and service coordination. Acting as a single point of contact for the Client during Service Delivery operational issues. Managing operational Client escalations and working with the DPE/GPE as appropriate.
• Delivering on service commitments. Driving/managing service quality and identifying/participating in improvement of Service Delivery processes, continually searching for methods to improve reliability, availability, and serviceability of all services on all platforms, within the interlocked funding.
• Staying informed of outages and infrastructure problems within Delivery which may impact the Client's application suite. Ensuring support teams document outages in the appropriate tools for the account. Acting as the focal point for communications between Delivery, the DPE and the Client.
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IBM Global Services
- Technical Customer Manager
Bois-Colombes Cedex
2005 - 2008
• Responsible for day to day problems and changes according customer SLA (SLA, including baselines, are provided by Project office).
• Responsible for operational documentation, compliance and standards
• Responsible for the validation of every Major or Critical Changes or project that impacts his customer.
• Responsible to Provides RCA to Project Office
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IBM Global Services
- SAP Administrator, SAP Team Leader
Bois-Colombes Cedex
2003 - 2005
SAP Team Leader (14 people from different country (Romanian, Czech, French, Deutsch…)
Responsible of the Transfer of French level 2 SAP activity to IBM Brno
Duties:
• System maintenance and Regular System Monitoring activities of APO/BW/R3 Systems
• Installation of MYSAP ECC 5.0, 4.7, 4.6C, 4.6D
• Homogeneous system copy from Production to Test, Dev server using R3copy procedure
• Configuration of Transport Management System
• Performing transports
• Monitoring & Analyzing activities like, analyzing ABAP
• Dumps to find root cause Solutions
• Checking System logs, database logs, table space utilization
• User Administration, including creating and managing
• Users, User Authorizations, Role And Profile generation and maintenance
• Updating SPAM/SAINT & Patches. Kernel up gradation
• Proficiency in Client administration including Import
• Export & Transport of clients
• Sapdba, Brtools, Backup and Recovery
• Supporting end user requests
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Arkopharma
- SAP Administrator
Carros
2002 - 2003
SAP Administrator
• SAP Administration (Backup, Monitoring, Transport)
• Autorisations management
• Creation of process documentation and training for helpdesk people
• Management of helpdesk (level 1 and 2 people)
Environnent : SAP 4.6/4.0, Oracle 8 (60Go), Unix Aix
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Lenôtre
- Administrateur SAP
Paris
2000 - 2002
SAP and systems administration
• Administration of NT4 and SAP R3 of several sites (12)
• Management of local technicians and helpdesk (level one support)
• WAN deployment
Environment : NT 4.0, SAP R/3 BC, SQL,
