Nicolas Jallad

Nicolas Jallad

Head of Operations, Oberthur Technologies

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En poste chez Oberthur Technologies

Précédents : EservGlobal, FERMA / eServGlobal, France Telecom, Orange, Orange Support and Consulting, GEOSYS, IMAGEO

 

Précédents : Université Panthéon Sorbonne (Paris I), Ecole Nationale Des Sciences Geographiques

 

    En résumé

    18+ years working either for vendors or customers in the IT and the mobile telecommunication industry. People management within international environment and new challenges are my driver. Improving communications between stakeholders to ensure projects success. Proven ability to work effectively with all levels and functions within any industry, as well as customers and external partners.

Parcours

 

Head of Operations

Chez Oberthur Technologies

De novembre 2013 à aujourd'hui
On taking this role, I had to build a 24/7 Operations and Support team and review the service offer as well as the processes to achieve the company SLA commitments. - Assessment and creation of 24/7 Call Center and L1 Support Service based in Europe (in 6 months) - Revamping the L2 support teams & ...
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Vice President Customer Support Services

Chez EservGlobal

De février 2012 à octobre 2013
In charge of a centralized and regional support organization (50 persons), providing around the sun real time mission critical support to major mobile companies. - Managing L1, L2 and L3 support teams as well as a team of Customer Support Managers (CSM). - In charge of Support Sales and all ...
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Services Delivery Manager EMEA

Chez EservGlobal

De mai 2008 à janvier 2012
Program Management Customer interface Team management including personal development plans Manage solutions implementation (Software & Services) Monitor, control and review the Business Performances
 

Technical Account Manager (TAM)

Chez FERMA / eServGlobal

De septembre 2004 à avril 2008
In charge of the Middle East region customers for all technical aspects (Pre Sales, Services Delivery and Support).
 

IT Buyer Services & Applications

Chez France Telecom

De 2003 à 2004
- Member of France Telecom TOP Sourcing program (€ 4Bn saving). - In charge of the Third-Party Maintenance agreements implementation at IT department. - Management of € 25M yearly budget.
 

Technical Information Systems Manager

Chez Orange

De 2000 à 2003
- TIS activities organization (Audit, recruitment and mission definition) - Resource Management - Coordination with other divisions for corporate technical projects - Information System Master Plan definition - Budget Management (OPEX, CAPEX) - Projects Management
 

Project Manager

Chez Orange Support and Consulting

De 1998 à 2000
Orange Support & Consulting provides consulting, engineering services and software solutions to the mobile communications industry. I managed several projects within the GIS and the IT fields for Orange mobile operators in France, Belgium, Portugal and Egypt.
 

Project Manager

Chez GEOSYS

De 1997 à 1998
GEOSYS is a company based in France and USA, specialized in Geographic Information consulting, data production and related services. In charge of the agricultural control project based on remote sensing, for ONIC (Minister of Agriculture) within the European Common Agricultural Policy (CAP).
 

GIS Engineer

Chez IMAGEO

De 1995 à 1997
Specialized in Geographical data production for GIS.

Compétences

 
  • Account Management
  • Customer support
  • P&L Management
  • Program Management
  • Project management
  • Team building

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