Nicolas RUIZ

Nicolas Ruiz

IT/TELECOM - NETWORK ENGINEER

Over 6 years of experience in the IT industry. Background ranges from administration, engineering, installation and escalation support in telecommunications.

EDUCATION

2003 - 2006 :
Master of Computer Science (3 years)
ESI – SUPINFO, 23 rue de Château Landon 75010 Paris - FRANCE –
www.supinfo.com

2001 - 2003 :
High Level Technical degree in IT systems management (2 years)
Specialized in Systems & LAN Administration

CERTIFICATIONS

Cisco Certified Internetwork Expert - Routing and Switching - (CCIE lab), pending
Cisco Certified Internetwork Expert - Routing and Switching - (CCIE written), 2010
Cisco Certified Internetwork Professional (CCIP), 2008
Cisco Certified Network Associate (CCNA), 2005

Microsoft Windows 2000 Server (MCP 72-215), 2004
Microsoft Windows 2000 Pro (MCP 72-210), 2004

IT & NETWORK SKILLS

Network Architecture :
- Ethernet TCP/IP on LAN, MAN, WAN & WLAN Networks
- Provider, Datacenter & Enterprise Network design
- ISDN, Frame-relay, PPP, ATM, SDH, WDM and Ethernet topology
- Over 6 years’ Experience on Cisco IOS solutions (routers & multi-layer Switches)
- Over 2 years’ Experience on Redback OS solutions

Routing & Switching :
- RIP, EIGRP, OSPF, BGP, PBR
- Multicast, VPN-MPLS, VRF
- Spanning tree (STP, PVST+), VLAN, Trunking (802.Q, ISL), Ether-channel, Stacking

Security :
- VPN IP-SEC, ACL, private VLAN, Ports-Security, 802.1X authentication
- Cisco Access Control Servers (AAA, TACACS+, Radius)
- Cisco PIX, ASA, Checkpoint Firewall

Network Management & Optimisation:
- DNS, DHCP, FTP, TFTP
- QOS, High availability (HSRP, VRRP, GLBP)
- IP-SLA, SNMP, NBAR, SPAN, RSPAN, Syslog
- Network application monitors: Cacti, Nagios

IP-Telephony – voice :
- Protocols: SIP, H.323, MGCP, SCCP, RTP, Centrex, TDMoIP
- CPE FXS-FXO-E1 : RAD, Audiocodes, Quintum, Swissvoice, Cisco, Cirpack

IT/ System :
- Good skills on LINUX/UNIX server administration
- Infrastructure & administration under Windows XP and 2003 Server environnement (GPO, Active Directory)
- Basic skills on Microsoft EXCHANGE Server 2003 and Microsoft SQL Server 2000


LANGUAGES

French : Mother tongue
English : Good knowledge – TOEIC grade : 780
Spanish : Good knowledge

PROFESSIONAL EXPERIENCES

2009 May to present day:
Completel (Telecom Provider)
Network engineer : 3 rd line support

- Trouble ticket resolution (Backbone and data customers)
- Administration and maintenance of the backbone network (Cisco and Redback equipment, PE and P routers)
- Assistance provided to field engineers for incident resolution
- Single point of contact for third party vendors (Ericsson/Redback)
- Design and validation of architectures for the backbone network
- Trainer of the service delivery and customer service team
- 3rd line escalation support
- On-call duty

2006 October to 2009 May:
BT France (Telecom Provider)
Network engineer : TAC support/configuration team

Configuration tasks:

- Basic configuration and test and turn up of BT France customer sites (Worldwide environment)
- Final configuration (CPE and PE) and migration of BT France customer sites (customer with more than 1000 sites)
- Design and validation of architectures adapted to customer needs
- Single point of contact for customers : AXA, THALES, SFR, SOPRA, MANE, RHODIA
- Trainer of the India config team

Support tasks:
- 3rd line escalation support
- Trainer of the India support team
- On-call duty

- Trainer of the India support team
- On-call duty