Olivier Trouche
Key Operator Account Manager, France Telecom Operator Division Expert
Entrepreneur / Business Development
International Cross Project Management
Multicultural Teams Management
Adaptability and Cultural Differences Understanding
Financial Analyses
Strategic Analyses
Negotiations
Telco Regulated Market
Product Innovation and Launching
Technical expertise
Voice Operator Interconnection
Copper Local Loop acces cuivre and unbundelling
Optic Fiber Architectures (FTTH)
Corporate Telco Network
Telecom Network Conception, Implementation and Management
English fluent (TOEIC 870)
Spanish conversational
Bulgarian knowledge
23 contactsColt, Siris, BT and T Systems Account Manager
Unbundling, Voici Networks Interconnections, DSL Access and leased Lines products.SFR and Public Utilities Delegations
Unbundling, Civil Engineering leasing, FTTx
• Customer relations management. Negotiation of conventions related to regulated offers. Analysis of regulatory, legal, financial, operational and commercial risks with proposed solutions.
• Management of grievances and disputes. Warning notifications.
• Customer performance analysis. Business account strategy.
2002 - 2005Colt, Siris, BT and T Systems
Unbundling, Voice Network Interconnection, DSL access, Leased Lines
• Customer relations management. Contract negotiations. Analysis of legal, operational and commercial risks with proposed solutions.
• Management of grievances. Warning notifications.
• Customer performance analysis. Business account strategy.
2000 - 2002Création de lignes de produits. Réponse à RFP internationaux. Missions commerciales en Afrique, Amérique Latine et Europe. Mise en place de partenariats industriels.
Responsabilité d'une équipe de 5 personnes.• Product Line creation and launch (Turnkey ISP, VoIP and VOD solutions). Team recruitment and management (5 people).
• High level negotiations with international Telco carriers, banks and government : missions in Africa, Central America and Europe.
• Industrial partnership negotiations and agreements (Alcatel, IBM, Hewlett Packard …) for specific RFP answers. Anticipation of future technological and business market needs.
• Direct and indirect sales development.
1998 - 2000• Corporate network management and optimisation : French Customs, Stéria, CCF, INSEE, etc.
• International network implementation and technological migration.
• Setup and management of the Global One interface : sales, marketing and project management support. International production team management (3 people).
1996 - 1998• Facility Management : Management of Société Générale’s international voice and data Tradding Room interconnection network.
• New services conception and site implementation.
• Team leader in 1997 (3 people).