Paul FLON

Study (business, technical, ROI, state of art, solutions...) and experiment (POC) of new technologies such as chat, natural language (ASR), customized text-to-speech voice, virtual agent, mobile care, etc.

Same domains as 2000-2007 but managing a team of 6 projects leaders

Study, development and deployment of many solutions related to contacts center : Intelligent Network, Call routing and other medias, IVR, CTI, ACD, Agent desktop, Reporting, Text-to-speech, Speech recognition, Visio, CRMs, etc...

Study and deployment of many solutions related to calls center : Call routing, IVR, CTI, ACD, Agent desktop, CRM, Reporting, etc.

Study and development of telecom softwares, testing tools, call center solutions, etc.