Philippe CANTONNET
Service Manager Senior, COMPUTACENTER FRANCE
Joined HP in january 1995 at HP Canada-
Previously was working in a French SSII Neyrial Informatique at Clermont-Ferrand as an IT manager leading support engineers
Highly experienced in service delivery among differents sector ( pharmaceutical, industry, private sector, banking )
During my professionnal life , I have had the opportunity to work in service delivery, account management, project management, mission critical environment.
My profil is cross countries oriented with a strong knowledge of North America and EMEA culture
Currently working for French SSII , I'm working as Senior Service Manager to lead service delivery for company supplying industrial gases and services to various industries
14 contactsManaging Service Delivery teams to drive Service Desk, Asset Management, Packaging and onsite operations
Accountable for key performance indicators (KPI) and Service level agreements (SLA) for an international company supplying industrial gases and services to various industries .
2011 - 2012HP global deal for the delivery of infrastructure (network, servers),assets managements and end-user support services for 15.000 users
Manage a worldwide delivery team and partner network (49 cuntries)
Overall responsibility for worldwide delivery forecast, budget and cost
2009 - 2011Accountable for HP TS to support the overall HP delivery of the engagement and ensure SLA conformity and attainment for more than 14000 users among 47 countries in EMEA
2003 - 2009Manage desktop and IT support services for International multi-sector company( 10000 assets) and North Africa
•Maintain service to 98% SLA under a complex, bespoke data driven program.
•Maintain and develop solid customer relationships
•Manage a Partner Delivery team
.Manage refresh program
•Work with transition teams to ensure smooth transition of new businesses in GE EUS program
•Forecast production, variance reporting to actuals.
1995 - 2001IT Engineer HP Canada Edit
Hewlett Packard Canada
May 1995 – January 1996 (9 months)