Pierre Bras
Directeur des Ventes MPS, Support & Services, Lexmark International
Le respect des engagements clients, l'excellence opérationnelle, le développement et la vente d'offres de service novatrices ont toujours été au coeur de mes préocupations que ce soit au travers des différents postes marketing exercés, de la vente d'offre d'infogérance à des clients grands comptes ou plus récemmment dans le cadre de la gestion des services opérationnels de la division professionnelle de Lexmark France.
J'ai travaillé pendant 7 ans dans un contexte exclusivement international.
102 contactsDirection des Services pour la filiale française de Lexmark. En charge de la vente et production des services.
Management of all aspects related to service sales and delivery, customer experience (call to resolution), partners management, printing outsourcing contracts management.Responsible for a team of 35 people in France and a service turnover above 20 million Euros in 2008.
2005 - 2005Marketing Manager for the professional division of Lexmark France
Scope of activity : product management, services marketing (DFM, PS, CSS), brochures, web content, communication, press, events, sales support and training (7 people) . Responsible for marketing plan elaboration and execution.
1999 - 20042000-2004 : In charge of sales, financial, contractual, project management aspects for Managed Print Services deals.
1999-2000 : Development of new service value proposition
for large account (Managed Print Services = Outsoucing))
1997 - 1999Set up and management of Lexmark Consumer Printer Division
Worldwide Market Intelligence department.
Business plan, market segmentation, inquiry service, end user research project in 17 countries, ink consumption analysis, market share tracking, competitive analysis, co-ordinatation of CPD regions research activity
1994 - 1997Market analyst for Lexmark International (EMEA market research
department). Primary research, market share tracking, inquiry service,
customer registration development and implementation, development of tools
for dissemination of information.