Pierre BUCCI

Service Delivery Manager on datacenter move around 1500 Servers.

Line 1,2,3 management

- Global Helpdesk
- Administrator (Network, NT, Citrix)

Continuous improvement on Delivery and KPI's SLA reporting.

Improvement Methodologies : ITIL

Ensure delivery on a global HR recruitment process for Pharmaceutical Company (for specific profiles)
global responsibility for the overall service delivery :
* Used Taleo interface
* RPS service
* Governance
* Reporting and Service Quality Measurement through KPIs.
* Invoicing processes Management
* Ensuring the proper roll-out of the Hubs country
EU (Basel, Madrid, Poland, Italy, France)

Be the main contact point of contact for HP SIS OSS project within the Adecco group for EMEA.
Coordinate Adecco group activity with for objective to meet HP expectations of a high quality service delivery against KPI with standardized delivery processes across the region.
Ensure Adecco Group provides correct level of skills and training in order to deliver defined services.
Manage EMEA services transfer for 27 countries (EU, Africa, East regions, Nordics…)
Cost Saving, optimization, EVA model, MSA and new SOW implementation, IT local Contract management, team management and empowerement.