Pierre BUCCI

Strengthen and improve the quality and effectiveness of information Technologies.
Develop and lead quality measurement initiatives to ensure effective service delivery.
People leadership, budget management, business alignment, infrastructure refresh, security, compliance, resource management, customers management, change and board politics, define IT strategy, Roadmap, Dashboard. 31 sites worldwide - budget : 4MCHF

 Worldwide datacenter migration and cost saving. Management of Global helpdesk support 1,2,3 ; KPI’s and SLA reporting and metrics.
Transfer from French support activity to Bulgaria (outsourced callcenter).
Governance and continuous improvement using Deming wheel (ITIL). Ensuring compliance with SOX requirement. (Lyon)

 Delivery on HR: RPS, governance and metrics using KPI’s and SLA pan-European rule in order to outsource HR strategy ‘ESPRIT’ project. ROCHE (Basel)

 Global SOW implementation covering EMEA (27 countries) for HP (contract management, resources hiring and management, MSA, SOW, local licences, KPI’s, SLA, SLO).
Ensuring new SOW and manage change internally in order to reduce contractors, sub-contractors and global cost. (project ~30 M€).
Site Merging, people results achievement, quality to be ensured, cost saving according global HP strategy. (Across Europe and Middle Africa)

 Business plan and continuous improvement in pharmaceutical area. (Network segregation, V3OP), according FDA and 21CFR820, 6Sigma, 5s. (Strasbourg)

 Project management and team leader for several companies (Mars, AGF, Lafarge, Retails ...)
co group activity with for objective to meet HP expectations of a high quality service delivery against KPI with standardized delivery processes across the region.
Ensure Adecco Group provides correct level of skills and training in order to deliver defined services.
Manage EMEA services transfer for 27 countries (EU, Africa, East regions, Nordics…)
Cost Saving, optimization, EVA model, MSA and new SOW implementation, IT local Contract management, team management and empowerement.

 Team leader continuous improvement : Mars IS (Haguenau)
 Project manager for Lilly, AGF, Lafarge, Elior, Bayer, Millipore, Armée de l'Air
 Advanced Resolution Team : Mars IS

 European Parliament project management for MEP security.
ERP/IGH project validation and contractors follow up (area video survey, building access, security fire and alarms…).

 Team Leader Call Center IBM (Greenock), management of 32 people French and Italian ensuring SLA’s KPI’s.