Renato LUISE

Responsible for operational efficiency & customer satisfaction improvements.
• Improved the process used to collect, analyze and action customer feedback, doubling feedback volumes worldwide and fully addressing customer issues
• Instituted the Six Sigma methodology, developing a team of green/black belts and initiating improvement projects to address prioritized quality issues.
• Led a project which improved order forecast accuracy by 20%

Responsible for the delivery of solutions to customers, for revenue recognition and for the financial performance of the service business.
• Established a European service organization focused on Operation Support Systems and doubled its size to reach 60 professionals and managers
• Doubled Operation Support Systems service business in Europe over 5 years
• Consistently met or exceeded (up to 130%) regional profitability
• Led the organization through significant change (mission changes, acquisitions, organization splits and consolidation) maintaining growth and profitability
• Transformed service cost structure from direct only to 30% variable, generating increased business flexibility
• Turned around an unprofitable business by doubling the revenue flow and reducing service costs of 20% in 12 months
• Achieved highest employee satisfaction and lowest attrition rate (1-2%) across European Operations
• Identified high potential managers and developed over time into Senior Managers

Responsible for providing competencies and service to help Sales generating and closing business and to help the customers selecting solutions meeting their business needs.
• Recruited and managed the Pre-sales team for Operation Support Systems, providing a key contribution to doubling European order volume over 5 years
• Opened the Italian business by managing the acquisition of the first 2 contracts (total 3.5 M$) from the top Telecom Operators
• Acquired 10 M$ worth of orders over 3 years for innovative custom solutions and contributed to the creation of an European Customer Development Center
• Led the implementation a post-sales consulting program to accelerate the value of Agilent solutions, generating new customers loyalty

Project Manager – Customer Application Development Center
Responsible for acquiring and delivering customer projects.
• Led the acquisition of innovative software projects across Europe, closing 2 multi M$ deals with top Digital accounts
• Recovered a troubled documentation management project for a leading aerospace manufacturer, completing the project on plan and on budget

Customer Consultant – Software Sales Group
Responsible for delivering paid consulting to top Italian customers
• Designed and implemented a Software Project methodology for the internal application development center of a major client
• Recognized as top customer contributor for two consecutive years

Project Manager – Information Technology Development Center Responsible for the development of software applications for Digital internal use
• Developed a key module of a new spare parts logistic system for Digital’s Field Logistic organization, pioneering the adoption of modern software engineering methods which were key to the delivery on plan of the overall program