MONTPELLIER2009 - maintenantFrom the headquarters of Dell Southern Europe in Montpellier (France) for the Spanish market:
Business Development at the Central Administration portfolio (Quarterly average revenue: 4M€ on client, enterprise products and services).
Management of public tenders.
Management of Large / Medium Bids.
Coordination of interdepartmental solutions to target client needs.
Management of business opportunities in Information Technology in large customers: Public sector.
Analysis and preparation of public tenders.
Inter-departmental coordination for projects in IT solutions.
Negotiations LFA (Large Framework Agreements).
End to End Relationship with IT management.
Business Development with special emphasis on: HPCC (High Performance Computing), Connected Classrooms, storage solutions, virtualization.
Responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers.
Account management, including account planning and sales forecasting.
Customarily and regularly engaged with decision makers at client facilities in performing primary duties.
Focus on new account development and/or expanding existing accounts.
Functions as the overall account manager including leading transactional sales, partnering with outside sales and/or the channel (as applicable) and both strategy and execution.
Building account relationships with large-sized customers across multiple
industries.
Develop account relationships with the most complex and largest customer accounts.
Responsible for applying Marketing Plan to each account.
Dell Computer
- Customer Operation
MONTPELLIER2006 - 2009Functions within the department:
Incident tracking and resolution of product and logistics to corporate clients.
Process owner of returns in Spain and Portugal.
Monitoring and assisting Conference Calls for new processes in EMEA.
Team Leader functions for Customer Care Portugal (Corporate Customers).
Interacting with cross-functional groups (e.g., Sales, Services, Software and Peripherals, Finance, Operation) to solve business and
customer issues.
Responsible for pre-sales and/or post-sales service to customers.
Interaction with external vendors.
Addressing customer delivery issues with team and vendors.
Provide recommendations and alternative solutions for addressing customer delivery issues.
Demonstrated problem solving and data analysis skills.
Advanced project and process management skills.
Post sales escalation and/or return specialist.
Team lead responsibilities.
Review and distribute cross functional information.
Negotiates with customer using various tools and techniques.
Mentoring and coaching skills.
Working research and analytical skills.
Novogrup
- Commercial Import
2004 - 2005eporting to the Director-General:
Engaging distributors in Portugal.
Engaging and retaining large accounts in Spain.
Price negotiations with large accounts.
Relations with manufactory center.
Attendance at national and international fairs.
Leben Broker
- Portfolio Manager
2003 - 2004Reporting to the General Director:
Management and maintenance of the customer portfolio of the company.
Managing collections of unpaid policies.
Reporting to Commercial Director, hunting new customer within financial products.
Silmar
- Major Accounts Manager
2000 - 2002Reporting to the General Director:
Representation of the company's major customers.
Follow-up and consolidation of large accounts.
Sales information Reporting.
