Rodolphe Petit

Field Service Team Management
Dealer network Service Dept devt
Revenue opportunities devt (Service contracts, GPS, ...)
EMEA Service team integration leader

Field technical support
Product improvement with factory

Management of the service support for the working platforms and industrial lift trucks
Team Management
Product improvment with the factory based in China and France
Dashboards and KPI definition / waranty activity follow-up (budget, accrual)

Aftermarket requirements integration in every new product devt (telescopic handlers)
Service KPI definition
Warranty dashboard definition
Warranty budget and accrual

Eastern-Central Europe/ Germany / Middle East