Samuel Alba

I am part of the Customer Care International team.

Responsibilities:

* Work independently with Akamai customers' technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's origin infrastructure.
* Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
* Integrate customer sites onto the Akamai network by gathering customer requirements and writing a customer specific XML configuration file.
* Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.
* Manage custom support of special high-profile network events.
* Define requirements and / or code tools in order to automate troubleshooting tasks.
* Develop methods and best practices for delivering outstanding service.
* Subject Matter Expert of multiple product / services and work with engineering to ensure that new Akamai services can be supported as part of the New Product Introduction (NPI) process.
* Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Akamai's services. Work closely with Engineering and Product Management to implement these enhancements.

Design, architecture et implémentation d'une application serveur. Cette application expose des Web-Services pour du delivering de contenu et la gestion de contenu utilisateur.

Les Web-Services inter-agissent avec le réseau Akamai pour assurer du delivering et une latence réseau optimale dans le monde.

Laboratoire IMARA (Informatique, Mathématiques et Automatique pour la Route Automatisée).
Projet Scope: Route automatisée orientée sur la communication entre véhicules.
Le projet Scope a prouvé que les véhicules autonomes peuvent inter-agir entre eux à travers une application de web-services REST sur le protocole HTTP.
Le projet Scope a été l'un des principaux composants des projets européens Cybercars2 et CityMobil.

Professeur assistant pour les étudiants de la première a la troisième année. Soutenances, cours, conduite de TP. Programmation C unix, programmation objet C++, développement web...

Développement R&D sur une technologie d'administration de machines a distance.
C / C++ / Ruby sur Windows & Linux.

Web consulting: developpement de portails web pour des entreprises alimentaires (Oenobiol, Nespresso, Fauchon, ...)