Simon Alain
Directeur Général Marketing Services, arvato services
Management and business orientation, customer and services oriented.
Experiences in management of big teams, labours, network organisation.
Leading projets such as reengenering of production, value creation and also marketing projects.
Sales experience with big accounts.
P & L management.
Specialties
Marketing strategy and customer care. Logistics projects, transport and network organisation (Express).
Management of big teams, in complex organisation.
Results oriented as well as high level services. P&L management.
269 contactsIn charge of Marketing Services Division in France.
Production and business developement in daily activities, completed by IT evolution and marketing offer.
A large value chain around CRM programs for big accounts. Front office and back office (incuding dematerialization), data management, Loyalty programs, BI/marketing studies, cash collection, and B2C logistics (e-commerce programs).
1990 - 2007In charge of network, pick-up and delivery in France and DOM-TOM.
45 agencies, 3 hubs (road and air). Around 2000 fte and 600 subcontractors (vans and trucks). Focused on cost efficency, service level and human ressources development. High experience in ressources training (Creation of an internal school for supevisors), social crisis and relations with labors and big accounts.