Sofia Hilali
Senior Research Executive, EigenValue
75013ParisIle-de-France - France
After successful completion of Masters program in both marketing and quality management fields, I am currently working as a Market Analyst Manager within Orange Business Services in the domain of Customer Satisfaction and sales strategy; over 2 years international B2B experience in Telecom / IT sector.
Very customer oriented, I am truly passionate about customer service and loyalty. Working with Orange has given me the chance to manage the customer satisfaction surveys program, provide analysis and participate to various customer experience improvement plans.
223 contactsDepuis 2012
Expérience professionnelle
Define and put in place customer survey programs that are in line with the company strategy for use on both multinationals and French large accounts.
Opérateur de télécommunications
Ancien élève de
Hobbies
Théâtre , travail associatif , Cuisine orientale , danse (salsa)