Production Manager - Outsourcing
Manage IT of Production Environments, ensure day2day operations and successfull project implementations
Entreprises
IBM Global Services
- IT Delivery Manager
Bois-Colombes Cedex 2012 - maintenantDelivery Manager - France
Management interlock with other teams
Crisis Management
Ressources Planning and Allocation
Dispatching and Ressource Allocation between First Levels and Back office
Ensure Standardization
Apply the processes
YearlyTraining Plan
Accountable for IT Infrastructures Management
Subcontractors
IT production, service support and delivery in an international multi-customers context
Coordination with global IT team and local IT teams
IBM Global Services
- Team Leader
Bois-Colombes Cedex 2011 - 2012Team Leader of Tivoli FR Production team
Ensure the operation activities are correctly performed and are performed on time
Ensure Our tools are correctly working and are correctly used
Ensure and assist the team for day to day activities
Customer crisis follow up
Contribution: Ensure the service provided is always in line with SLA and ensure the quality of service
IT service monitoring, analysis and follow up for improvement.
IBM Global Services
- Project Manager
Bois-Colombes Cedex 2010 - 2011French Account Project One of the most important for IBM
Monitoring Solution Deployment in France and Brazil
International Project China/France : Development and implementation of Solution to deploy Security tools
IBM Global Services
- IT Architect
Bois-Colombes Cedex 2007 - 2010Provide Architecture Recommendations and Documentation
Coordinate Projects : planning, requirements/defects followup
Works with design/engineering/management teams to coordinate product development cycle from concept through
pilot production
Coordinates project activities such as technical studies, product design, preparation of specifications and technical
plans, and product testing
Analyzes test reports to determine if design meets functional and performance specifications
