IT Support Manager, Sopra Steria

Annecy, France

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Son parcours

  • Aujourd'hui
    Juin 2012

    IT Support Manager

    +5000 employés

    Mission for Amer Sports (on behalf of Sopra Steria)

    - Context : CRM360DB application (customers database) (4 years)
    - Operational relationship : Business, IT, Infra, external partners, customer project manager

    - Manage the Support team (technical/functional, 4 people), welcome and train the global team
    - Handle the end-users requests (Business, IT) respecting the SLA
    - Make sure things are running smoothly on apps CRM360DB, Consumer Service and Reporting
    - Manage the deliveries and inform the end-users
    - Communicate about the interfaces with the other IT teams linked to the CRM360DB
    - Build and maintain the knowledge base
    - Achievements : From 1 brand/10 countries to 10 brands/200 countries so from 250k customers to 8M customers, from 2 acquisition channels to 14 channels

    - Context : E-Commerce B2B Web application (1 year)
    - Operational relationship : Business, Infra, customer project manager

    - Develop, maintain, test and deliver apps in PHP, Magento and MySQL
    - Be a part of the support team (technical/functional)
    - Achievements : 24 countries/500 customers
  • Aujourd'hui
    Juin 2012
    Juin 2008

    Technical Lead Project Manager

    +5000 employés

    Mission for Aperam (on behalf of Sopra Steria)

    - Context : Business Intelligence Web application for the whole business process (international context)
    - Operational relationship : Business, key-users, Infra, customer project manager

    - Manage the team's production plan, manage and train the team
    - Collect the customer's requests, analyze the functional needs, write the specifications
    - Develop, maintain, test and deliver the application in PHP and MySQL
    - Coordinate and manage the support team (technical/functional, 2 people), build a knowledge base
    - Achievements : From 1 country/10 users to 20 countries /250 users, team management from 1 to 3 people
  • Aujourd'hui
    Juin 2007
    Mars 2006

    Developer of IT tools for scientific simulations

    +5000 employés

    Tracking of the charged Higgs boson in the top quarks pairs production at the LHC (CERN)
    - Development of reconstruction simulation, analyzis and IT data optimization
    - Developement of new digital models « particle in cell »
  • Université Joseph Fourier

    Master 2 Physique pour l'Instrumentation
  • Université Joseph Fourier

    Master 1 Physique et Ingénieries
  • Université de Savoie

    Licence Sciences de la Matière
  • Université de Savoie

    DEUG Sciences de la Matière

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Ses compétences

  • Agile Development
  • PHP
  • PL/SQL
  • QlikSense
  • Retail
  • SalesForce Service Cloud
  • Talend
  • Team building
  • Team management
  • Oracle
  • MySQL
  • Magento
  • Consumer Service
  • CRM
  • CSS
  • Digital marketing
  • E-commerce
  • HTML
  • International business
  • JS
  • WebServices

Ses langues parlées

  • Français
  • Anglais

    Ses centres d'intérêt

    RandonnéeAlpinismeskivia ferratabadmintonhistoire napoléoniennesciences fondamentalespays de savoie

    Son entreprise

    Sa présentation

    I'm an IT Support Manager with a 9-year work experience in an international and multicultural context.

    My experiences in a job in a constant evolution (customer needs, user experience, technical evolutions) helped me to develop my capacity to meet the customers requirements.
    As a manager I strive always for the best professional growth and success of my team and its individuals.
    I enjoy to work in strong relation with many stakeholders (IT teams, business teams, external partners) in a dynamic and multicultural work environment.

    Serious and perseverant, I face challenges as opportunities to learn or improve.
    I'm open to new challenges, new professional opportunities in which I can invest in and progress.

    Son activité sur Viadeo

    Ses derniers contacts
    Matthias Beal
    Guillaume Jolivet
    Florent Carral
    • Ingénieur Développement Magento(PHP) spécialisé Back Office, Sopra Group
    Marine Canas

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