- Aujourd'hui2017Juin 2012
IT Support ManagerMission for Amer Sports (on behalf of Sopra Steria)
- Context : CRM360DB application (customers database) (4 years)
- Operational relationship : Business, IT, Infra, external partners, customer project manager
- Manage the Support team (technical/functional, 4 people), welcome and train the global team
- Handle the end-users requests (Business, IT) respecting the SLA
- Make sure things are running smoothly on apps CRM360DB, Consumer Service and Reporting
- Manage the deliveries and inform the end-users
- Communicate about the interfaces with the other IT teams linked to the CRM360DB
- Build and maintain the knowledge base
- Achievements : From 1 brand/10 countries to 10 brands/200 countries so from 250k customers to 8M customers, from 2 acquisition channels to 14 channels
- Context : E-Commerce B2B Web application (1 year)
- Operational relationship : Business, Infra, customer project manager
- Develop, maintain, test and deliver apps in PHP, Magento and MySQL
- Be a part of the support team (technical/functional)
- Achievements : 24 countries/500 customers
- Aujourd'huiJuin 2012Juin 2008
Technical Lead Project ManagerMission for Aperam (on behalf of Sopra Steria)
- Context : Business Intelligence Web application for the whole business process (international context)
- Operational relationship : Business, key-users, Infra, customer project manager
- Manage the team's production plan, manage and train the team
- Collect the customer's requests, analyze the functional needs, write the specifications
- Develop, maintain, test and deliver the application in PHP and MySQL
- Coordinate and manage the support team (technical/functional, 2 people), build a knowledge base
- Achievements : From 1 country/10 users to 20 countries /250 users, team management from 1 to 3 people
- Aujourd'huiJuin 2007Mars 2006
Developer of IT tools for scientific simulations+5000 employésTracking of the charged Higgs boson in the top quarks pairs production at the LHC (CERN)
- Development of reconstruction simulation, analyzis and IT data optimization
- Developement of new digital models « particle in cell »
- Master 2 Physique pour l'Instrumentation
- Master 1 Physique et Ingénieries
- Licence Sciences de la Matière
- DEUG Sciences de la Matière
Inscrivez-vous pour consulter le profil complet de Sylvain PILAIRES'INSCRIRE
- Agile Development
- SalesForce Service Cloud
- Team building
- Team management
- Consumer Service
- Digital marketing
- International business
Ses centres d'intérêt
I'm an IT Support Manager with a 9-year work experience in an international and multicultural context.
My experiences in a job in a constant evolution (customer needs, user experience, technical evolutions) helped me to develop my capacity to meet the customers requirements.
As a manager I strive always for the best professional growth and success of my team and its individuals.
I enjoy to work in strong relation with many stakeholders (IT teams, business teams, external partners) in a dynamic and multicultural work environment.
Serious and perseverant, I face challenges as opportunities to learn or improve.
I'm open to new challenges, new professional opportunities in which I can invest in and progress.