Tania Bénard

INSEAD - International Business School (2 campuses: Fontainebleau and Singapore)
« Top 10 » World Business School; English is the official language

Functional Leader Operations, Operation Management Team in the Executive Education Department in Fontainebleau
- Both coordinating programmes and functional management
- Responsible for recruitment, defining and delivering training plan, mentoring new recruits
- Ensuring flawless programme delivery and excellence in customer service by managing the relationships with specifically assigned internal services and all issues relating to services, facilities and external suppliers
- Responsible for developing, improving and implementing operational processes to a team of programme coordinators
- Contribute to achieving operational and departmental objectives and strategies by projects management
- Overseeing €2,203K + of programme expenditure and client satisfaction

Trilingual Programme Coordination in the Executive Education Department in Fontainebleau
- Responsible for the logistics and administration of a portfolio of programmes designed for senior executives from Fortune 500 companies
- Public relations, before, during and after the programmes
- Representation of INSEAD’s image & quality control
- Participants’ accompaniment and pedagogical interface with leading business academics
- Accountable for establishing client portfolios, long term relationships and continuity; assessing and identifying business development
- Close collaboration with client managers on key accounts and customer satisfaction
- Ongoing work on improving processes with the different internal services for more efficient team work ethic
- Ability to work to strict deadlines, respecting time and budget constraints