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Thomas PHILIPPS

BRIEY

En résumé

Mes compétences :
Veritas Backup Exec
Microsoft Exchange Server
DPM
Active Directory
iOS
email and remote assistance
VMware
User support
Microsoft Windows XP
Microsoft Windows 7
Microsoft Windows 2000 Server
Microsoft Office
Mac OS X
Lotus Notes/Domino
Linux Debian
Linux
Firebird
Citrix XenApp
Citrix Winframe
Cisco CallManager
Borland database management and maintenance

Entreprises

  • STERIA PSF - Technical support

    2012 - 2014 * 1st and 2nd line user support in English, German and French ;
    * User creation and folder rights managements in Microsoft Active Directory ;
    * Profile reset and sessions check in Citrix XenApp ;
    * Microsoft Exchange : creation of mailbox, public folder and distribution list, email tracking ;
    * Administration and configuration of Cisco IP phones in Cisco Call Manager ;
    * Daily backup monitoring/alerting with Nimbus, backup exec and DPM ;

  • EUROPEAN PARLIAMENT - Service Desk Member

    2010 - 2012 * Assist users with their questions concerning training, administrative procedures, supported programs, availability of documentation, etc. ;
    * Find workaround to keep hardware and software systems running with minimal downtime. ;
    * Log all requests and follow-up actions in the appropriate logging tools. ;
    * Monitor the progress of a call from inception to resolution ;
    * 1st level support in the EP applications : GEDA and Gepro+. ;

  • CACEIS BANK - Helpdesk Agent

    Paris 2010 - 2010 * User support to Caceis employees worldwide (by phone, email and remote assistance) ;
    * Incident and request reporting and follow-up in the ticketing tool Infra entreprise ;
    * Access Request Management ( User creation and configuration in Microsoft Active Directory) ;
    * Profile reset in Citrix applications and Mainframe ;
    * Monitoring of Nimbus console ;

  • DSK SYSTEMS - Application Support Consultant

    2008 - 2010 DSK SYSTEMS Leudelange ( * 1st and 2nd line customer support for DSK specific softwares.(by phone, email, remote access)
    * Training to customers for DSK softwares. ;
    * Install and configure the internal applications on customers production servers ;
    * Firebird and Borland database management and maintenance ;

  • BIOMESNIL MEDICAL - Biomedical Technician

    2006 - 2007

  • SIEMENS - Quality Controller

    Saint-Denis 1998 - 2005

Formations

  • EXIN

    Paris 2011 - 2011 ITIL Foundation Certificate

  • Legtp Stanislas

    Wissembourg 1992 - 1994 BEP

    Maintenance des Equipements de Commande Wissembourg
    des systèmes industriels

Réseau

Pas de contact professionnel

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