Xavier ROUSSELOT

En résumé

Entreprises

• XPERTIS - Head of company

  NOUMEA 2012 - maintenant

• Intermed - Directeur Technique

  2009 - 2012 Company is a distributor focused on saling and servicing Medical, Laboratory and industry equipments
  Reorganized service crew, a fifteen persons team, by department and expertise areas.
  Recrutment and coaching service engineers and administrative sales assistant.
  Implemented Kimoce ERP software within service department, a complete software solution.
  Member of quality project, process pilot, driving company to ISO 9001 quality standard obtained in october 2011.

• General Electric Healthcare - Service Manager

  Paris 2008 - 2009 Coaching service engineers and administrative staff to improve GE expertise.
  Selling service products and having the right and more commercial customer approach.
  Acquiring a high level of confidence of managed team. Management tools and team approach.
  Developing new strategies to improve service revenues and service quality in order to keep a very high level of customer satisfaction.
  Implementing new prices policy for Service portfolio, more coherent in term of customer prices and intervention costs. Consequently, a high level of profitability has been kept with 53% of Operating Margin, the best result in Europe

• Biacore - Responsable SAV

  2000 - 2007 Service development in Life Sciences, Drug Discovery and Biotechnology areas.
  Train and support customers in Europe on Biacore equipment, particulary in France and for Distributors areas. For Distributors, coaching sales and service teams on technical issues and support for selling service products
  Real partnership with sales and application teams for developping sales and service business and promoting company commercial image
  Plans and coordinates service activities, installing equipment, investigating and resolving technical problems on customer sites to ensure full functionality according to specifications.
  Instrument qualification process to be on line with local rules and regulations, and if required GxP environment.
  Reviews performance reports and documentation from customers, inspects malfunctioning or damaged product to determine nature and scope of problem.

• Kontron Médical - Ingénieur SAV

  1995 - 2000 Preventive and curative interventions on medical systems, mainly on anaesthesia, critical care and ultrasound areas. Technical expertise, service activities follow up and highlight major issues for corrective action on production line.
  Business development by selling service products, service contract and on sport maintenances.
  Supporting sales force by joined visits. Equipment application and using introduction, on site customers demonstration

Formations

• Université Nancy II

  Nancy 1992 - 1993 Diplôme d'Ingénieur Technologue en Electonique Médicale
  
  Electronique Médicale

Réseau

• Bizouard GWEN

• Camille LECOURBE

• David LEMOINE

• Gilles EGUIENTA

• Joris BOISSON

• Julien POSTEL

• Nicolas MERCIER DES ROCHETTES

• Nicolas RENFER

• Pauline DENIS

• Phong DANG