Yann Fruchart

• Co-management of the Sales Team EMEA
• Training and information of Sales Team
• Training, link and information to Worldwide Sales Offices
• Preparation of Key Account Prospect meetings with Vice President Sales Europe Middle East & Africa
• Accompany and support the Sales Managers, Director of Sales as well as the VP Sales Europe on Key Account Prospects meetings
• Develop new approach, documentation, demos and strategy for the Sales Team
• Account Management of 5 of the top 10 clients as in previous Key Account Manager position
• Direct line of reporting to VP Sales EMEA

• Training and information of Sales Team
• Preparation of Key Account Prospect meetings with Sales Team & VP Sales Europe
• Accompany and support the Sales Managers as well as the VP Sales Europe on Key Account Prospects meetings
• Develop new approach, documentation, demos and strategy for the Sales Team
• Account Management of 5 of the top 10 clients as in previous Key Account Manager position
• Direct line of reporting to VP Sales Europe Middle East & Africa

• Portfolio of top 10 accounts
• Management of Key Account team of Senior consultants
• Develop new approach and strategy for the key accounts
• Direct line of reporting to COO

• Portfolio of 50 major accounts
• Management of 3 e-consultants each with approximately 100 accounts
• Development of new consultancy tools
• Assist and participate in strategic accounts meetings

• Portfolio of over 100 accounts
o France, UK, Germany, Austria, Greece, Cyprus, Poland, Croatia, Morocco, Tunisia, Egypt
• Internet sales consultancy
• Referencing consultancy
• Consultancy on turning Internet website to a sales tool
• Training of new clients on the system
• Coordination of the insertion of new clients on the Fastbooking distribution websites and those of partners
• Communication and support of the New York office
• Frequent business trips to clients for trainings & e-consultings (nationally & internationally)

• Management of a team of 3 shift leaders, 10 receptionists, three telephone operators and 12 porters.
• Budgeting, Forecasting, Hiring
• Management of guest relations, guest complaints

• Responsible for the day to day operations of the hotel, night audit, accurate preparation of daily reports, monitoring of guest credit, overbooked situations & handling of guest/staff issues as they arose.
• Co-ordinated with other departments within the hotel ensuring smooth operation during the absence of the Executive Manager and Department Heads.
• Ensured Front Office staff remained motivated and trained to standard.
• Guided staff in response to guest satisfaction survey results.