Yohan GOUÉ

- Implementation of "order tracking portals" / "order entry portals" for customers (analysis, configuration, training, post go-live monitoring) - Implementation of supplier/customer EDI flow - Turnkey EDI flow migration - EDI project management with Shippeo (coordination of the different actors, ...

- Treatment of level 2 EDI requests and incidents - Contacts with customers, group agencies and hotlines (internal and external) - Supervision of business flows (integration in TMS, Traceability, SAP) - Database queries - Organization of meetings, drafting of minutes - Reporting of statistics - ...

- Appointments socket, customer service - Responsible for the Center/North Drôme/Ardèche sector (1 person under my responsibility) - Intervention planning management - Contacts with customers (private or professional) and hotlines (internal or external) - Training and initiation of customers in the ...