Ronan GUIGUEN

Ronan GUIGUEN

Customer Service Manager - Booking.com

I'm looking for new opportunities
 

Currently employed at Booking.com

Previous: Booking.com, Rhésolution & RG Executive Search, Elliot Bauer Ltd, Radio Taiwan International

 

Previous: Fu Jen Catholic University, Institut Catholique D'Etudes Supérieures

 

    Summary

    Working for Booking.com is a pure pleasure. Not because it is a world leader in the industry but because of what we do and how we do it. Passionate about people and about what they are capable to achieve when they work together, I am proud to share this vision with my team in my various jobs. I recently decided to move from HR Recruitment world to a new big challenge in Customer Service Operation. I am definitely focusing on deliver a perfect WOW factor to our guests and partners. Curious & enthusiastic : do not hesitate to contact me, we probably have something to share!

Experiences

Customer Service Manager

At Booking.com

From May 2016 to Present
Booking.com has a first class Customer Service. As a Customer Service Manager, I lead team leaders in order to achieve the right performance, the right way. My team is very international (27 languages, 58 nationalities) and eager to learn and develop our service with the maximum of understanding and...
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Recruitment Team Leader / HR Advisor - France and Morocco, HR advisory

At Booking.com

From 2011 to May 2016
Experience in France – other EMEA countries (Benelux, Morocco, Croatia, Turkey, etc..) & Asia (China, Japan, Korea & Singapore) - talent acquisition : processes & frameworks - talent management : performance management, succession planning - learning & development : Corporate University,...
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Senior consultant

At Rhésolution & RG Executive Search

From 2009 to 2011
Recruitment Headhunting HR advisory Franchise HR Communication HR Event manager We use very powerful tools and provide the most profesionnal expertise to you business. Whereever and wheneever, we will solve your recruitment problem ! Contact me now ! +33658526254 or send your cv on...
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International Consultant

At Elliot Bauer Ltd

From 2007 to 2009
Headhunter specialised in actuarial and financial services Business Development: • Project management for a Client (set strategy of recruitment, salary reports, etc...) Recruitment sales & advisory: • Recruitment quality report (reputation, salary, package, competitors recruitment policy,...
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Journalist and Reporter

At Radio Taiwan International

From 2005 to 2006
Radio Taiwan International (RTI) was a great experience. Using my knowledge from univesity and my interest into political issues. I was able to demonstrate a complete analysis of Taiwan issues in the world. - Political issues analysis - Economical news analysis - Translation (English-French) -...
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Skills

 
  • Communication
  • Gestion de projet
  • human resouces
  • Legal advisor
  • Management
  • recruitment
  • Recrutement
  • Ressources humaines
  • Show all skills (9)

Langues parlées

Centres d'intérêt

 
  • Arts
  • Asia
  • Gamification