Customer Service with French - Fashion industry

CDI Bac +3
Publié le 26/05/2019 - REF 300080

Description du poste

Attending inbound calls and emails from customers, regarding their shopping experience, orders, deliveries and processing payments.
Handling new incoming reclaims and making sure that they are handled accordingly.
Management of administrative tasks.
Providing great customer service quality (phone, e-mail, chat).
Manage consumer complaints or requests with interest and attention.
Deal with both B2B from stores and B2C from Consumers.

Profil recherché

Being open to feedback and to communicate with your team in a clear and straightforward way. The ability to multitask and handle the pressure of a busy day. The drive and ambition to complete your tasks in a timely and effective manner. A willingness to learn and improve French language - native or skilled as native in speaking and writing English language - intermediate level in speaking and writing (B1) Conditions et Avantages Full-time position (40h/week) Supporting personal growth by providing various types of training sessions Competitive salary based on benchmark tests in Barcelona Work in a friendly environment where we promote diversity and equality Flexible shift patterns between 8am and 9pm, Monday to Sunday Additional payment when working on public holidays and Sundays 2 weeks induction training in English

Présentation de l’entreprise

Multinational fashion brand with offices in the centre of Barcelona.
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