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Head of Global Business Services

Contrat Permanent Bac + 4
Publié le 18/08/2019 - REF 40105

Description du poste

• Further develop the shared service centre into a more effective and efficient organisation
    • Be a driver for end-to-end process optimisation, digitisation and smart automation
    • Drive and enable the transfer of further business processes into a shared service centre, exemplary operational transactional procurement processes, master data management, dunning processes, etc. & broaden the scope for the single processes (constantly review activity split)
    • Implement relevant set of KPIs and further develop performance culture
    • Make performance and service level transparent & manage expectations with the business partners
    • Manage the shared services teams in accordance with the strategic goals
    • Implement and run the service organisation using best practices concerning processes, people, role models, tools, activity splits
    • Support transitions
    • Staff the respective service teams and team of direct reports
    • Responsible for maintaining all compliance requirements
    • Ensure positive internal and external working relationship by frequent communication and stakeholder management

Profil recherché

• University Degree in Business or related discipline, or equivalent work experience     • Profound experience in a Shared Service Centre     • Ideally experience in centralising and transition other business processes in a Shared Service Centre approach     • Minimum 5 years experience in leading teams     • Knows the SSC specific tools including process related tools     • Fluent English required, Spanish or Portuguese and plus     • Proven leadership skills and the ability to motivate people Conditions et Avantages Interesting salary package, good work environment, strategy and vision

Présentation de l’entreprise

Our client is a reputed SSC operating in the Lisbon area.
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