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Head of Onboarding and Account Management Team M/F

98000, Monaco Contrat Permanent Bac + 4
Publié le 17/08/2019 - REF 661648

Description du poste

As Head of the Onboarding and Client Account Management teams, within a private bank, your main missions will be the followings:
    • Manage a team of 10+ Analysts in the principal onboarding/KYC Group and 10+ Analysts in the client account management team,
    • Design and implement target operating models, in addition to building out of control framework,
    • Be the central Point of contact for client onboarding/KYC and client account management for business and clients,
    • Identify and drive process/service improvement opportunities,
    • Work with business stakeholders to create and manage the prioritisation of requests,
    • Utilize internal systems for workflow management and data storage,
    • Respond to queries regarding the status of specific requests,
    • Monitor the status of requests against agreed performance thresholds and escalate requests that have exceeded agreed cycle time thresholds,
    • Work closely with the financial crime team to handle the escalation of sanctions, PEP and AML transaction alerts,
    • Act as a deputy to the Head of Operations as and when required and support the Head of Operations in the delivery of the PB&OS operations strategy,
    • Build strong working relationships and liaise with internal and external stakeholders including front office, financial crime, technology and business delivery and control and business risk.

Profil recherché

The ideal candidate for the position of Head of Onboarding and Account Management Teams will have strong management skills. Coming from an Onboarding and Client Account Management Department is not mandatory. At least 10 years of experience in banking is required. You have a fluent english. Conditions et Avantages Competitive.

Présentation de l’entreprise

Our client is an international private bank based in Monaco for years.
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