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Head Onboarding and Client Account Management M/F

98000, Monaco Contrat Permanent Bac + 4
Publié le 18/06/2019 - REF 655036

Description du poste

As Head Onboarding and Client Account Management, your main tasks are the followings :
    • Manage a team of 12 Analysts in the principal onboarding/KYC Group and 10 Analysts in the client account management team,
    • Design and implement target operating models,
    • Build out of control framework,
    • Be the central point of contact for client onboarding/KYC and client account management for business and clients,
    • Identify and drive process/service improvement opportunities,
    • Work with business stakeholders to create and manage the prioritisation of requests,
    • Utilize internal systems for workflow management and data storage,
    • Respond to queries regarding the status of specific requests,
    • Work closely with the financial crime team to handle the escalation of sanctions, PEP and AML transaction alerts,
    • Act as a deputy to the Head of Operations as and when required and support the Head of Operations in the delivery of the PB&OS operations strategy,
    • Build strong working relationships and liaise with internal and external stakeholders including front-office, financial crime, technology and business delivery and control and business risk.

Profil recherché

You have at least an experience in leading large operations. You are a strong people leader, you have strong analytical skills and detail orientated, strong ability to multi-task, strong Excel skills, a « can do » attitude. You are willingness to accept challenges and work to tight deadlines, have the ability to identify and appropriately escalate issues and risks, the ability to communicate and build strong relationships with clients, infrastructure and front-office stakeholders. Conditions et Avantages Competitive.

Présentation de l’entreprise

Our client is a large bank based in Monaco, having international branches and is looking for a Head Onboarding and Client Account Management.
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