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Head Onboarding and Client Account Management M/F

98000, Monaco Contrat Permanent Bac + 4
Publié le 23/03/2019 - REF 655036

Description du poste

As Head Onboarding and Client Account Management, your main tasks will be the followings :
    • Manage a team of 12 Analysts in the principal onboarding/KYC Group and 10 Analysts in the client account management team,
    • Design and implement target operating models,
    • Build out of control framework,
    • Be the central point of contact for client onboarding/KYC and client account management for business and clients,
    • Identify and drive process/service improvement opportunities,
    • Work with business stakeholders to create and manage the prioritisation of requests,
    • Utilize internal systems for workflow management and data storage,
    • Respond to queries regarding the status of specific requests,
    • Work closely with the financial crime team to handle the escalation of sanctions, PEP and AML transaction alerts,
    • Act as a deputy to the Head of Operations as and when required and support the Head of Operations in the delivery of the PB&OS operations strategy,
    • Build strong working relationships and liaise with internal and external stakeholders including front-office, financial crime, technology and business delivery and control and business risk.

Profil recherché

The pre-requisites for this job are : At least an experience in leading large operations ; strong people leader ; strong analytical skills and detail orientated ; strong ability to multi-task ; strong Excel skills ; a "can do" attitude ; willingness to accept challenges and work to tight deadlines ; ability to identify and appropriately escalate issues and risks ; ability to communicate and build strong relationships with clients, infrastructure and front-office stakeholders. Conditions et Avantages Competitive.

Présentation de l’entreprise

Our client is a large bank based in Monaco, having international branches and is looking for a Head Onboarding and Client Account Management.
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