Offre expirée : Nous vous invitons à effectuer une nouvelle recherche

Senior Supervisor French and English

CDI Bac +3
Publié le 19/09/2019 - REF 304728

Description du poste

• Manage and control.
    • Training Administration aspects of a project, ensuring that defined and agreed deliverables are produced according to agreed schedules.
    • Ensure strong employee engagement within the team including: day to day oversight,motivation, conflict management, training, wellbeing and performance, by providing coaching and skill development.
    • Being responsible for quality supervision by listening to calls, monitoring all types of transactions and providing feedback to agents.
    • Ensure appropriate performance management actions are taken.
    • Taking ownership of escalated key points and provide updates to the team manager on any issues.
    • Recommending and implementing new strategies to improve efficiency and provide excellent customer service.
    • Developing /maintaining proactive/effective business relationships, both internally andexternally to ensure a seamless delivery of service.
    • Be involve on Financial tracking: Budget Control /Forecast.
    • Ensure proper communication / benchmarking and knowledge sharing between project teams.
    • Attend and be prepared to lead internal and external meetings (including customer requirement gathering and presentations) and record notes/actions of meetings where formal records are required.

Profil recherché

• Experience in a similar position, previous experience in French market.     • Experience in customer service, LMS administration, BPO, training and development.     • Excellent skills in Microsoft Office tools.     • Excellent language skills in French and English. Personal Skills     • Delegation     • Prioritization     • Knowledge of team strengths     • Task & issues tracking     • High communication skills     • Process oriented     • Train and coach     • Resilience Conditions et Avantages     • Permanent contract     • Salary: 25-30K (incl. benefits like language courses, restaurant tickets)     • Induction training of 2-3 weeks     • Management of team of 8 agents     • Working hours: Monday to Friday 9:00-18:00 (incl. 1,5 hours break)     • Extra payment (120€/day) plus one free day when working on Spanish/Catalan public holidays (you will follow the French calendar)     • 23 vacation days

Présentation de l’entreprise

International Service Centre, specialized in corporate training solutions
Rechercher une autre offre
Vous n'êtes pas visible des recruteurs

Devenez visible des recruteurs pour être démarché sur des projets de recrutement et ajouter un CV à votre compte pour postuler plus rapidement.

Localisation de l’entreprise
Vous recrutez ?
Diffusez vos offres d’emploi auprès d’une large audience.
Recherchez des talents parmi nos 6,4 millions de membres.
En savoir plus