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Alice FORTUNE

FONTAINES SUR SAONE

En résumé

Compétences

Logistique
Gestion et suivi des fournisseurs,
Coordination des activités entre les différents stades des commandes (administration, transport, formalités douanières, facturation, réconciliation des demandes).
Gestion des équipements,
Négociation des tarifs avec les fournisseurs.

Formation et Gestion de projet
Encadrement de 10 personnes
(Management, formation, supervision et recrutement).
Analyse et planification des besoins et des ressources.
Elaboration et mise en place de procédures de gestions administratives et de contrôles.
Détermination des besoins internes et externes pour la mise en œuvre d’un système de gestion de clientèle et développement de rapports.
Analyse et proposition d’axes d’améliorations des procédures de facturation.

Mes compétences :
assistante logistique
Customer Service
Documentation
Export
Export Documentation
Import
Import et export
Logistique
Manager
Microsoft Project
Supply chain

Entreprises

  • INTERHYDRO S.A. - Assistant adv et logistique import / export

    2014 - maintenant - Entrez et gérer les commandes et livraisons du client (prix, délai, type de transport ...)
    - Gérer les différentes méthodes de paiement pour les exportations (lettres de crédit, les traites bancaires ...)
    - Préparer les documents d'exportation (certificat d'assurance, certificat d'origine, connaissement ...)
    - Interface entre fournisseurs, département des ventes et clients
    - Communiquer et négocier avec les partenaires de transport (transporteur routier et les transitaires).
    - Soutien à la clientèle et gestion des sinistres (requêtes / plaintes / réclamation).

  • Merck Serono - Assistante export

    Lyon 2012 - 2013 • Enter and monitors customers orders in SAP
    • Collecte, analyse and communicate sales forecasts for direct customers.
    • Interface between the sites of distribution, production and customers
    • Manage orders (time, price, etc..) and shipments.
    • Coordinate shipments in compliance with customs requirements.
    • Invoicing
    • Customer support and claims management.

  • ARVATO SERVICES Dublin LTD - Supply chain information manager (level 4) at Arvato Digital Services

    2010 - 2012 • Monitoring and supervising delivery of goods to European retailers (UK& IE, Germany, France…)
    Collaborating with the warehouse and monitoring scheduled suppliers
    • Dealing with all customer queries/complaints/escalations
    Management of Carrier performance (daily, weekly)
    • Summarising and interpreting reports for internal and external purposes
    • Implementation and coordination of a new CRM system deployment for Microsoft queries (training of a team of 10 people, planning and analysis procedures)
    • Development of report for team performance monitoring.
    Internal Process flow mapping

  • CONTAINERSHIPS LTD (Irlande) - Export/Import Co-Ordinator

    2009 - 2010 • Dealing with customers via phone, email and meetings
    •Scheduling vessels for export/import shipments
    •Organising daily transport (deliveries & collections)
    •Managing equipment in Dublin, Cork & Belfast
    •Organising paperwork (bill of lading, custom papers)
    •Invoicing and account reconciliation
    •Ensuring customer satisfaction with a quick problem solving attitude
    •Implementing and monitoring new operational processes to improve department efficiency
    •Negotiating rates with services suppliers (haulier, feeder operator, container depot)

  • MAERSK LINE Dublin LTD (Irlande) - Operation Assistant

    2008 - 2009 • Liaise with booking desk and feeder operator to optimize vessel utilization
    •Cross check customs paperwork with customers and feeder operators prior to vessel departure
    •Optimize empties on export vessels ex Dublin, Cork, & Belfast
    •Reduce export longstanding on terminal
    •Manage allocation on feeder vessels ex Dublin, Cork, & Belfast
    •Create invoices using SAP
    •Monitor and report on feeder operator performances

  • MAERSK LINE Dublin LTD (Irlande) - Export Documentation Manager

    2007 - 2008 •Manage department to achieve company targets
    •Ensure department’s continued high performance index
    •Answer customers’ complaints and queries
    •Ensure company procedures are implemented and followed by all team members
    •Communicate with relevant departments to resolve issues
    •Provide customer support for different services (website, sales...)
    •Escalate issues with relevant departments

  • MAERSK LINE Dublin LTD (Irlande) - Documentation Specialist / Customer Service

    2005 - 2007 • Manage flow of documentation
    • Answer customers’ queries
    • Invoice auditing and disputes on a daily basis

Formations

  • Dublin Business School (Dublin, Irlande)

    Dublin, Irlande 2002 - 2005 B.A (Honors) Marketing

    Marketing - Concepts and applications of Marketing, Economy, Finance, I.S.

  • Institut Agricole Privé Sandar

    Limonest 2000 - 2002 Higher National Diploma of Sales Techniques for Food

    Diploma of Sales Techniques for Food

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