Anne Leininger

Anne Leininger

Technical Support , Société Générale Securities Services
 

En poste chez Société Générale Securities Services

Précédents : Leitwerk AG, MARS Inc., Altran France by Orsay GmbH, Viessmann, CGE Technologies group, Lilly, Alcatel-Lucent, Sonos, Netherlands, Steelcase, Hill-Rom, Supporter by Apria RSA, Paris, Supporter by IBM, Marne-la-Vallée, France, IBM, Greenock -Scotland, Europe Services, France, Ceritex, Oberhausbergen, Imprimerie Girold, Gresswiller

 

Précédents : James Watt College, Lycée Gutenberg, Lycée Coëtlogon

Parcours

Technical Support Engineer

Chez Leitwerk AG

De juin 2014 à novembre 2014
Front End network support for Leitwerk France and Leitwerk Germany customers
 

Regional Functional Expert EU and Wrigley CISMEA

Chez MARS Inc.

De 2013 à 2014
Standing-in and in reinforcement within the Regional Personal and Organisation Application Support Team, in the Regional Functional Expert EU and Wrigley CISMEA unit taking care of the users functional questions and issues in English and French
 

Technical support for the Orsay GmbH

Chez Altran France by Orsay GmbH

2013
- In reinforcement of the Helpdesk team for taking care of the mobile telephony project - Support in German, English, French
 

2nd line technical support for Viessmann SAS France Helpdesk

Chez Viessmann

De 2012 à 2013
Customer support for over 350 users based in France (French, German)
 

On Site Support Technician and networking

Chez Lilly

2011
Configuration and preparation of Manufacturing IT devices such as computers, handheld scan, Thin Client, printers and network cabling, etc.
 

1st line technical support for the Caisse d’Epargne Banking group

Chez CGE Technologies group

2011
Reinforcement within the Electronic Banking team, RCA Unit during the robot migration update into the latest software version
 

Technical Support - 2nd Level - Technicien Support Informatique trilingue

Chez Alcatel-Lucent

De 2010 à 2011
Second line support in English, German and French for all based EMEA Alcatel-Lucent users (over 12 000 users)
 

Technical Support Engineer

Chez Sonos, Netherlands

De 2009 à 2010
Technical Support Engineer on Sonos products in French, English and German
 

ServiceDesk agent

Chez Steelcase

2009
ServiceDesk agent in French, German and English for at least nearly 10 000 users.
 

On Site Support Specialist - Technicien Support sur site

Chez Hill-Rom

De 2006 à 2009
On Site Support for the French users (minimum 680 users) within the International IT department.
 

User Access Request -Service des Habilitations

Chez Supporter by Apria RSA, Paris

2006
User Access Request -Service des Habilitations 1st line technical support for the Apria RSA EMEA Helpdesk for over 5 000 Responsibilities: I have to perform: - User contact by phone, emails, faxes - Dealing with users access rights requests and problems, - Technical solutions for user ...
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Helpdesk Agent

Chez Supporter by IBM, Marne-la-Vallée, France

De 2003 à 2006
1st line technical support for EMEA Hillenbrand & MDS Helpdesk (French, German, English) Responsibilities: I have to perform: - User contact by phone, emails, - Dealing with users problems, - Technical solutions for user problems, - New procedures to test, - Password resets (Network, JDE, ...
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James Watt College, Greenock

Computer and networking, James Watt College

De 2002 à 2003
Business and Computing - Greenock, Scotland
 

Helpdesk Agent

Chez IBM, Greenock -Scotland

De 2001 à 2003
* May 2003 – November 2003: 1st line technical support for Netvista South (German) Responsibilities: I have to perform: - Customer contact by phone, email and fax, - Dealing with all IBM customer enquiries concerning IBM-Desktop PC, - Technical solutions for end user problems, - Handle customer ...
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Employee

Chez Europe Services, France

De 1997 à 2000
Achievement: I have worked in a plant office with a letterpress printer. I served and advised customers. (Reception, orders, data acquisition and printing of job production, reprography, stamps, etc)
 

Call centre Agent

Chez Ceritex, Oberhausbergen

1997
Achievement: Phone reception and phone call data processing in French, English, German and Spanish.
 

Office Worker

Chez Imprimerie Girold, Gresswiller

De 1996 à 1997
Achievement: I assisted the Chief of the Estimation Service with general administrative and technical duties (Preparation and calculation of the price estimate for the manufacture of books and other printed products).
 

Lycée Gutenberg, Illkirch Graffenstaden

BTS Communication Graphique, Industries Graphiques

De 1994 à 1996
Illkirch-Graffenstaden, France
 

Lycée Coëtlogon, Rennes

Brevet de Technicien Industries Graphiques, Lycée Coëtlogon

De 1992 à 1994
Insdustries Graphiques - Rennes, Frnce
 

Compétences

 
  • Art
  • computer
  • Conseil
  • Histoire
  • Histoire de l'art
  • Impliquée
  • Informatique
  • International
  • Voir toutes les compétences (14)

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