Caroline SAUVERZAC (VAUCHEZ)

En résumé

Entreprises

• Global Cloud Xchange - CHANGER MANAGER

  2012 - maintenant - Support and Management of Delivery Projects for existing customers.
  - Organisation and tracking orders, installation and deployment of customer network.
  - Coordination between Internal teams, Suppliers and Customer to ensure delivery in the contractual deadline.
  - Provide clear and regular communication and reports to customer.
  - Customer Stock management.
  - Orders treatment Control.
  

• Reliance Globalcom - Assurance Manager

  Paris La Défense 2009 - 2012 - Primary contact of customers for all incident related topics
  - Ensure that incidents are being processed according to agreed standards in daily operations: detection, notification, SLA, escalation, problem management.
  - Ensure the critical and major incidents handling process: Make sure that escalation and communication process towards the customer is perfectly carried out.
  - Provide Customer clear and regular communication.
  - Improve the Customers’ services and networks performance.
  

• BT Infonet - Technicien Support

  2003 - 2009 -Technical support level 1 and 2: Spotting, diagnostic, analysis and resolution of network, WAN and LAN issues in heterogeneous environment. (CISCO, Nortel, …)
  -Managing and guide local providers and field engineers.
  -User’s helpdesk, Secured VPN connections, SMTP, DNS, Radius, ...
  -Examination of User’s requests and accurate diagnostic setting.
  -Customer Process and Incident Priorities management.
  -Ensure Customer satisfaction and respect SLAs.
  

Formations

• Chambre De Commerce Et Industrie Du Doubs ; Groupe IMEA

  Besancon 2002 - 2003 ARSYS
  
  Network and Information Systems Architect Diploma

• Lycée Louis Pergaud

  Besancon 1999 - 2002 BTS Informatique de Gestion Option Administrateur Réseau Locaux
  
  Computer Electronics Technical Degree with a focus on local network administrator

• Lycée Louis Pergaud

  Besancon 1998 - 1999 Baccalauréat Sciences Economiques et Sociales , option Anglais
  
  A-Level ``Economy and Social Studies ``, English option
  

Réseau

• Beatrice LOUVEAU

• Benoit LECLERCQ

• Christophe BADJI

• David TROUILLARD

• Guillaume COGAT

• Maïlys MATHY

• Olivier BUSSEL

• Paul LENFANT

• Stéphane COMPAGNION

• Yann GAIME