Mes compétences :
Contact client
Service client
Relations clients
Support client
Entreprises
EMC
Bezonsmaintenant
Netapp
- Global Support Account Manager
Sunnyvale2012 - maintenant+ Work in collaboration with members of the Account Team and Customer Contacts.
+ Escalation for customers critical technical issues
+ Monitor customer open cases during business hours.
+ Prepare periodic reports.
+ Inform the customer about recommendations of the new product features and fixes.
+ Represent NetApp in support meetings with customers as well as represent the customer for Netapp.
EMC²
- Management client grand compte (après-vente)
Bezons2011 - 2012Gestion du plus gros client grand compte chez EMC en service après-vente (coordinateur, gestion des ressources, planification des opérations, réunion de suivi de compte, mise à jour de la base client, management personnes).
