Donovan FROEHLY

En résumé

Entreprises

• Digimind - Customer Advocate

  GRENOBLE 2013 - maintenant - Interacting with customers through different channels: email, phone, chat, forum in French and English.
  
  - First line role: Directing tickets to the qualified teams
  
  - Educating customers to become better Digimind users
  
  - Troubleshooting, following-up on customers issues and escalating requests if needed
  
  - Helping with other daily tasks like updating our Help Center Articles
  
  - Being the face of the brand and providing a best-in-class customer experience
  
  - Collaborating and interacting with Sales, Marketing and R&D team members
  
  - Providing training to new hires

• Institut Femto-ST - Database Management

  Besançon 2013 - 2013 - Analyze needs
  
  - Create and Update a database of previous PhD students
  
  - Search and put in contact PhD students throught different Social media & professional social media (Facebook, Linkedin/Viadeo...)
  
  - Creating and updating a Facebook Company page as well as a Linkedin company page

• Agence Multimédia révélateur - Content Management

  2012 - 2012 Management and update of E-commerce Website content

Formations

• IUT Information Communication Besançon

  Besancon 2011 - 2013

Réseau

• Baptiste SAGE

• Cyril MASSELOT

• Elodie FAIVRE

• Eugénie FRANÇOIS

• Hanane BLANCO

• Herve DUNAND

• Katia SCHNEIDER

• Lounis ADOUANE

• Paul WISE

• Yannick BOLE-RICHARD