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Gloria QUATELA

PARIS

En résumé

Experienced in global business operations, strategy and development, I have an entrepreneurial mindset with a constant desire to learn and lead, along with excellent communication, cross-functional project management and negotiating skills. I enjoy being creative and bring an out of the box approach to my work, embrace challenges, contribute to the organisation’s growth and its stakeholders.

My commitment to professionalism and success is driven by my enthusiasm, determination, and passion. I am looking to place my attributes with a company that can utilise my talents to complement their staff and create a winning team in a fun, dynamic environment with great energy and international culture.

My 7 years within the Travel Tech Industry and the acquired experience in global distribution, software business and property management, together with my large network, will add to your company's bottom line.

Mes compétences :
Jira
Atlasian
Splunk
Microsoft Office
Sales Force
Tableau

Entreprises

  • Expedia - Software Partnership Lead

    PARIS 2017 - maintenant 1 - Strategy and Acquisition
    a. Develop a clear/crisp partnership strategy and prioritisation for opportunities related to all Vrbo brands in the region together with the Global Business Development team (i.e., HomeAway, OwnersDirect, Fewo-Direkt, Abritel, Homelidays, etc.)
    b. Identify potential partners to include in the Vrbo partnership program and help negotiate and structure partnership contracts/agreements

    2 - Program Operations
    a. Work effectively across all business and support functions at Vrbo (i.e., Executive management, Corporate strategy, Corporate business intelligence, Sales, Marketing, Finance, Product and development, eCommerce, etc.) to ensure timely delivery of world-class partnerships
    - Pre-integration: Assess partner software capabilities and environment and provide technical information about Vrbo service integration capabilities
    - Integration: Work hand-in-hand with the Vrbo Product Marketing, Product and Development teams to coordinate partner integration and help resolve technical issues as they arise
    - Post-integration: Serve as the primary contact for all partner communications and help to maximise partner success through service integration, partner satisfaction, partner customer penetration and revenue generation
    b. Serve as the primary partner point of escalation to resolve any and all business and technical issues while ensuring partner compliance with partnership agreements
    c. Coordinate with Vrbo Marketing teams to design and implement effective co-marketing campaigns to develop awareness about Vrbo partner integrations
    d. Coordinate with Vrbo Sales teams to achieve the highest level of penetration in the customer base of each partner and maximise revenue generation
    e. Develop and maintain reporting on partnership effectiveness to include:
    - Computation of partner financial incentives, tier-levels and benefits
    - Measurement of key performance indicators (e.g., Customer penetration, Partner NPS, Incremental revenue generation, etc.)

  • GuestCentric Systems - Sales and Key Account Manager

    2015 - 2017 Further the acquisition of Evolution technology (Central Reservation System) and Great Hotels of the World’s Brand, GuestCentric’s leaders decided to promote me internally as a Key Account Manager.

    1. Engage with Key Accounts and build and maintain relationships with C-level management,
    2. Being the main point of contact, inform decision-makers directly about the acquisition,
    3. Ensure the renewal rate, in a delicate moment of the company’s growth, above 93%.
    4. Identify with Big Worldwide Financial Team:
    - Accounts are active or have switched to other providers
    - Migrate technologies to one platform with targeted properties
    - Grow the value of the portfolio by maximising GDS production or position GuestCentric product suite
    - Qualify potential business opportunities for the Sales Team
    - Clarify and monitor technical issues highlighted and escalate to the relevant internal teams (Product, Design, Finance).

  • TripTease - Market Manager

    2015 - 2015 1. Understand customer needs, build trust and create lasting relationships
    2. Driving the entire sales cycle, from prospecting through negotiations to close
    3. Provide accurate forecasts and support Leadership in the preparation of sales plans:
    - assisting in company growth
    - delivering company values
    - enhance brand reputation
    - increasing customer retention potential
    4. Conduct market territory and market-specific research
    5. Collaborate with leading internal stakeholders including Marketing, Customer Success and the Product Teams to develop a go-to market strategy and maximise brand impact

  • SiteMinder - Sales Executive and Business Development Manager

    Londres 2013 - 2015 The purpose was to explore and develop both French and Italian hospitality markets. After proving constant good sales results and increasing product adoption, my role evolved to include a focus on growing the vendor's partnership and engaging with property groups/chains and large/ medium independent hotels.

    1. Identifying and pursuing key sales opportunities, to generate and manage a suitable pipeline of hotels and property groups.
    2. Preparing and submitting sales proposals and tender responses
    3. Delivering innovative and creative solutions by drawing upon technical and commercial experience to close deals.
    4. Formulating concepts for conferences, and delivering presentations on relevant topics to establish SiteMinder's brand as 'Experts In Our Field'
    5. Formulating direct marketing strategies and concepts for execution
    6. Developing and utilising key industry relationships
    7. Keeping up to date with latest product developments and turning these into selling points
    8. Producing management reports to update Senior Management
    9. Participating in product development, marketing and client education activities

Formations

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