Hélène GODE AMANHO

En résumé

Entreprises

• Regus - Experienced Senior CSR Associate

  Paris 2014 - maintenant At The Regus Abidjan Business Center (the world's leading global provider of innovative workspace solutions, with products and services ranging from fully equipped offices to professional meeting rooms)
  Abidjan, Cote d'Ivoire
  
  * Report directly to the General Manager ;
  * Serve as the first line of escalation for clients concerns, ;
  * Conduct meeting to brief the team on a daily workflow, delegating to ensure that the team meets deadlines and customers' needs. ;
  * Deal with clients, handle queries and complaints ;
  * Handle month end Billing ;
  * Handle long and short term meeting rooms bookings ;
  * Responsible of the collections; ensure payment is collected by dues dates, ;
  * Performing monthly and quarterly audit
  * Selling the company product ;
  * Upselling company services ;

• Regus - Customer Sales Representative - CSR II

  Paris 2013 - 2014 At The Regus Group's Abidjan Business Center (the world's leading global provider of innovative workspace solutions, with products and services ranging from fully equipped offices to professional meeting rooms)
  Abidjan, Cote d'Ivoire
  
  * Responsible for running the center on a day-to-day basis,
  * Serve as the primary resource for ensuring that the centre is clean and organized
  throughout the day by ensuring the business lounge/cafe, day offices, meeting
  rooms and other common areas are spotless and prepared for our next guests at
  all times as per company Planogram standards.
  
  * Performing monthly and quarterly audit
  * Selling the company product ;
  * Upselling company services
  * Work along with company policies ;

• Regus - Customer Sales Representative - CSR I

  Paris 2011 - 2013 At The Regus Group's Abidjan Business Center (the world's leading global provider of innovative workspace solutions, with products and services ranging from fully equipped offices to professional meeting rooms)
  Abidjan, Cote d'Ivoire
  
  * Perform basic administration and accountant tasks and other duties as assigned
  * Act as the first point of contact for all clients and visitors providing a
  professional and friendly service as well as delivering an exceptional first
  impression.
  * Serve as a primary resource in assisting clients within the centre; whether
  stocking paper in the copier/machines, preparing their new office for move-in,
  moving furniture to accommodate their office needs, providing a beverage or
  assisting with copies/administrative tasks.
  * Responsible for setting up offices for new clients, moving out offices furniture
  after departing clients, etc.
  * Demonstrate professionalism for customer service by proactively seeking our
  clients and guests satisfaction, always going above and beyond
  * Becomes an extension of our clients by delivering their mail,
  answering their phones, sending their packages, ordering their office supplies,
  preparing their meeting rooms, booking their meeting rooms, and ensuring that
  they are able to concentrate on their work, while we manage their office needs.
  * Receive and direct visitors, Handle the tasks of scheduling appointments with customers
  * Have extensive software skills, strong communication skills and Internet research abilities.
  * Responsible for handling and typing all official company correspondence
  * Handle all incoming and outgoing company calls ;

• Casper's Company (Mac Donald's Restaurants) - Front Desk Employee

  2008 - 2010 * Front counter and Drive-thru sales ;
  * Successfully handled, monitored and controlled whole food and beverage
  * Forged well-built relationships with the customers, staff members, guests and team organizers,
  * Menu and orders management
  * Daily food stock control
  * Give training for new employee ;
  * Maintain a clean and professional appearance of the lobby area ;

• OM Travels and Tours - Travel agent

  2007 - 2008 Abidjan-Cocody, Cote D'Ivoire
  * Providing all the required information to the clients regarding travel routes, reservations, cheap travel schemes and services offered while traveling
  * Preparing travel plans for clients with the help of chosen vendors
  * Researching and solving problems faced by the customers regarding reservations
  * Fulfilling on behalf of the clients all the formalities required for the travels abroad
  * Handling client inquiries on phone or through emails and finding solutions to their complaints if any ;

• KBA & Partners - Administrative Assistant

  2006 - 2006 Abidjan-Plateau, Cote D'Ivoire
  
  * Perform basic administration tasks and other duties as assigned
  * Receive and direct visitors, Handle the tasks of scheduling appointments with customers
  * Have extensive software skills, strong communication skills and Internet research abilities.
  * Responsible for handling and typing all official company correspondence
  * Handle all incoming and outgoing company calls ;
  * Responsible for filling, faxing and word processing company documents
  * Plans meetings and/or conferences and travel and write minutes.
  * Knowledge of basic accounting principles and methods ;
  * Responsible for preparing and sending quotations for the different products ;

• SOFITEL Hôtel- Currently PULLMANN Hotel - Hotel Receptionist

  2002 - 2002 Abidjan, COTE D'IVOIRE
  * Responsible for greeting visitors and employees at main reception desk
  * Perform the tasks of monitoring and overseeing visitor sign in and out process
  * Ensure that visitors meet the access requirements and are issued the appropriate security badge
  * Handle responsibilities of answering phone calls and directing calls accordingly
  * Maintain a clean and professional appearance of the front reception area
  * Perform responsibilities of distributing mails on a daily basis
  * Handle the tasks of managing conference room schedules and in preparing business memos
  * Responsible for checking and ordering office supplies as required
  * Perform other administrative duties as assigned by the executive administrator or supervisor. ;

Formations

• Alliance Française

  Accra 2011 - 2011 Administrative Assistant Certificate
  
  Administrative Assistant Certificate ( At Alliance Française d'
  Accra, Ghana

• Hillsborough Community College (Tampa, Fl)

  Tampa, Fl 2009 - 2010 English proficiency

• IATA (Abidjan)

  Abidjan 2004 - 2005 Foundation Diploma
  
  Air transportation IATA Diploma ( At KBA & Partner, Accredited training center
  Abidjan, COTE D'IVOIRE

• INSTITUT PANAFRICAIN DES ARTS ET METIERS IPAAM (Abidjan)

  Abidjan 1999 - 2001 Brevet de Technicien Superieur en Tourisme (BTS-equivalent of associate degree, college diploma)
  
  Two years College Degree (BTS) in Tourism and Hospitality Management (

• LYCEE CLASSIQUE D'ABIDJAN (Abidjan)

  Abidjan 1996 - 1999 Literature Baccalaureate
  
  A level diploma.

Réseau

• Konou GALA

• Mehdi EL BAROUDI