Ibtissame KANDSSI-LAKHMAISS

En résumé

Entreprises

• Sony - Customer fullfilment Specialist & Demand planner

  Puteaux 2017 - maintenant

• Total - Customer Responsible

  COURBEVOIE 2016 - 2017

• SCA - Hygiene Products and Forest company - Lotus/Tork - Customer Responsible

  2015 - 2016 - Management of a customer portfolio
  - Customer loyalty by providing them personalized advice and service
  - Portfolio Expansion closely with the marketing department and sales
  - Treatment of computerized controls
  - Ensure compliance rates and delivery times
  - Application of promotions
  - Customer relations: maintain a quality service, provide to customers the technical datasheets and inform them of changes and developments ranges
  - Deal with price and logistic claims: set up and monitor files, assets issued
  - Reporting information to the hierarchy
  - Report writing

• @Smoothie - Sales Representative - London, UK

  2015 - 2015 - Support to the establishment of business operations for the final customer
  - Management and monitoring of advertising campaigns at the point of sale
  - Loyalty of the client
  - Orders and Inventory Management
  - Relationship with suppliers
  - Business development: network development on the London market
  - Planning, organizing and monitoring appointments with the selected prospects
  - Processing and updating the customer database
  - Sales organization and activity monitoring
  - Reporting information to the hierarchy
  

• Red Bull - Customer Responsible ON&OFF Premise

  Paris 2014 - 2014
  - Maintain relationship and interface with customer Red Bull HQ and logistics partners
  - Support to KAMs : added sales, opening new customer accounts
  - Monitoring and managing orders and inventory
  - Management of litigations ( logistics, price…) and invoicing ( create returns and credit/debit note…)
  - Operations follow-up (check all orders and product availability)
  - Develop and maintain EDI with customers by the computerization of orders
  

• Soleil Sucré - Export Sales - Group DECS - Gennevilliers, France

  Gennevilliers 2011 - 2013 FRANCHISE NETWORK MANAGEMENT OF SOLEIL SUCRE BRAND
  - Organization of export operations
  - Management of orders (data input, order form drafting ...)
  - Sales and inventory : customer analysis
  - Support to the establishment of commercial actions to maximize sales
  - Client appointment organization: presentation of new collections, reporting activity, targeting n + 1
  - Canvassing : National and international franchise network development
  - Conduct market research to identity new business opportunities
  - Foreign branches client activity monitoring : meetings in : Morocco, Spain
  
  
  

• DECS Lingerie - Gennevilliers, France - Temporary Import-Export Representative

  2011 - 2011 FRANCHISE NETWORK MANAGEMENT OF SOLEIL SUCRE BRAND
  - Management of customer relation
  - Follow and shipping management
  - Transport organization
  - Management of orders
  - Launch invoicing process ( on-line and manual)
  - Dealing with claims
  - Interface between clients and accounting
  - Document translation and formatting
  

• Cotation Export - Paris - Temporary Consultant Export

  2010 - 2010 CUSTOMER CANVASSING
  - Linking exporting firms with experts from international carriers
  - Development and consolidation of customer database
  - Rating qualification : quotation of insurance and freight transportation established at the request of customer specifications
  

• ARJ consulting - Barcelona - Temporary Consultant Export

  2009 - 2009 CANVASSING AND FOLLOW UP CUSTOMER
  - Development of business strategy over time (identifying target customers and how to reach them, developing a sales spitch…)
  - Canvassing by email or telephone French producers and Spanish distributors
  - Development and maintenance of customer portofolios
  - Formalization of business proposals
  - Client Monitoring, updating customer databases and updating documents to send to prospective customers
  - Follow-up and evaluation of prospecting results
  

Formations

• Ecole Sciences-U Groupe IPAC (Paris)

  Paris 2011 - 2013 Specialized in International Trade
  
  Main courses : Management,Marketing,Communication,Negociation,Purchase,Project monitoring

• Université Du Maine (Le Mans)

  Le Mans 2010 - 2011

• Lycée Marguerite Yourcenar (Le Mans)

  Le Mans 2008 - 2010
  

Réseau

• Adiscos FORMATIONS

• Alban TEFFAH

• Djeneba DIARRA

• Elise GOUET

• Fattouma EL KOUCH

• Garrouy LYDIE

• Karl HERRIAU

• Laura DELANGE

• Lorene JAOUI

• Rémy KHALDI