Line GIL

En résumé

Entreprises

• ANSYS France SAS - Business Operations Supervisor

  2011 - maintenant * Oversaw the development of an autonomous team which is responsible for processing all orders for Continental Europe. Worked closely with Sales, Accounting, Legal and IT to ensure flawless booking and that all revenue recognition criteria are met. ;
  * Supervised the successful and timely closing of financial quarters in a high pressure environment. ;
  * Interacted with internal and external auditors to verify compliance with our procedures, US GAAP and Sarbanes-Oxley. ;
  * Served as the point of reference for teams in other geographies. ;
  * Recruited, trained and managed staff members. ;
  * Resolved a critical problem in customer satisfaction by designing a reliable process to deliver licenses to customers in anticipation of new product releases. ;
  * Designed the workflow for the online offering of the academic product. Planned, organized and coordinated the testing phase of this project to guarantee a successful launch. ;
  * Represented the Business Operations department as a proxy customer throughout the development and enhancement of the CRM system.

• ANSYS, Inc. - Business Operations Supervisor

  2007 - 2011 * Lead a team of Customer Relations Coordinators supervising their daily operations, advising on policies and procedures. ;
  * Was consistently recognized, individually and as a team, as a top performer in terms of revenue booked, lines billed and order amounts. ;
  * Entrusted with multi-million dollar accounts in North-America. ;
  * Introduced a department initiative called the Team Competition to overcome performance deficiency and foster teamwork within the group. Teams are compared on quarterly metrics alongside recreational activities. This initiative continues to this day and was acknowledged by the CEO. ;
  * Developed an exhaustive quantitative study to identify the causes of recurrent inaccuracy in license keys delivered to customers by the department. Analyzed the data, pinpointed the primary problems and proposed actions to resolve them. ;
  * Integrated the business operations of recently acquired companies. Collaborated with counterparts in those companies to ensure a smooth transition to a common ordering system without disrupting the customers.

• ANSYS, Inc. - Customer Relations Coordinator

  2004 - 2007 • Reviewed “special pricing form” to ensure proper discount allocation and approvals for discounted deals.
  • Promoted to Senior CRC in the year 2006.
  • Processed orders for various offices and channel partners and was consistently a top performer.
  • Trained more junior employees.
  • Demonstrated initiatives to standardize inconsistent procedures in the department.
  • Selected to participate in our Operational Seminar which brought together the sales admins and channel partners from different region to train them on the newest procedures and policies. Determined the topics, set-up the agenda and organized dry-runs.
  • Coordinated the 11.0 release with product management and the shipping department to deliver the software to the customers.

Formations

• Audencia School Of Management

  Nantes 2002 - 2003 Master Marketing

• ENSIAME

  Valenciennes 2000 - 2002 Mechanical Engineer

• Université Paris Sud (Paris XI) / University Paris XI

  Orsay 1998 - 2000 DEUG SM

Réseau

• Anne MENARD RAIZER

• Arnaud MOUILLAC

• Gilles LEBIEZ

• Halina NIAZI

• Jacques DEPONT

• Jacques LAVEDRINE

• Laurent ARDUIN

• Mohand YOUNSI

• Rachid MALK

• Yvain BALLINI