Mes compétences :
Commercial
Recrutement informatique
PHP 5
CSS 3
HTML 5
Marketing
Export
Développement commercial
JavaScript
Node.js
Vente
Entreprises
Dial Once
- Customer Success Manager
Paris2015 - maintenantDial-Once only works with companies that have large volume of inbound call and need to digitalise their customer relationship. Our customers are focused on addressing three main problems.
Firstly, they are worried the impact standard customer care has on their brand and their future revenues as they realise nobody likes to experience the dreaded "Press 1, press 2, etc..". Secondly, they are conscious that not only they need to bring their customers into a digital, self-serve mechanism without disrupting their customer's habits but also have to acquire data to optimise their customer journey. Finally, aware of the disconnect between the cost of a customer call and the value it brings to them, they are focused on implementing cost saving solutions.
A funded start-up operating notably across US, France, UK, Benelux, Switzerland and other countries, Dial-Once works with large, multinational organisations in the telecom, insurance, logistics, energy and other sectors.
Texlibris
- Commercial
2011 - 2014Développpement commercial, secteur des métiers du livre (édition, reliure...)
ABM France
- Ingénieur commercial
Vireux-Molhain2009 - 2009Développement de l'activité au Québec à Montréal.
Groupagora
- Ingénieur commercial junior
PARIS2008 - 2009Prospection, relation client et négociation, recrutement de profils en informatique.
HSC
- Chef de projet e-learning
Décines-Charpieu 2007 - 2007Assistant commercial : Redaction de propositions commerciales de prestation de service au forfait, réponse aux appels d'offre publics.
Chef de projet pour la création de deux foramtions e-learning portant sur la sécurité du code PHP et la norme ISO 27001.
Rédaction de cahier des charges, sélection de prestataires, management d'équipe,
