Mes compétences :
Market research
B2B
Project Management
Sales training
Community management
Product Launch
Microsoft Office
Strategic marketing
Management
Entreprises
blue infinity
- Sales Ops
2017 - maintenantWork as Sales operation to improve processes and updating the CRM
• Internal project management
o Working on several departments to analyse the gaps in processes and find solutions to improve the productivity
o Management of creation of new applications on Salesforces
o Creation of a new catalogue / rate card at company level directly link to the CRM to improve the forecasts
o Working actively with Legal department to prepare the company of the new GDPR law
• Data analysis
o Preparation of the next Sales strategy presentations
o Customer segmentation
o Top clients annual and monthly reviews
o Analysis of results on monthly, quarterly and yearly basis
• Updating systems such as CRM et ERP
• Follow up on sales targets and KPIs to prepare the calculation of the bonus compensation salaries in terms of objectives results
Coty
- Co-leader of the Merchandising Ordering Platform
Paris2016 - 2017• Management of global merchandising ordering platform (the e-Marketing-book)
• Ensuring flawless ordering process for temporary point of sales material, promotional gifts
• Part of the transition from P&G to Coty
• Interface with several departments (Finance, Purchasing, Merchandising, Supply chain, Brands, Travel retail and Sales)
• Co-management of logistics and supply chain operations
• Follow up of requests to ensure the offerings are up to date on the system
• Communication with all markets about the campaigns every each month
• Coordinate amendment requests with the relevant departments
• Create training tools for both internal and external partners
Results:
Familiarisation with Beauty and Fragrance market across the world. Check the difference of quantity ordered in the system during the transition (several hundred of thousand items to check to be sure the new system match). Familiarization of the different processes in an international company.
Inesse
- Sales
2016 - 2016• Sales operations
• Negotiation
• Prospecting on Geneva market in face to face or out coming calls
Results:
Obtaining the Swiss G permit. Familiarization with Geneva market, especially with the local commerce such as restaurants, pharmacies, hotels, and others. Working closely with the Community Manager to develop customized digital campaigns (Facebook, Addword) in terms of customer needs.
Santé Verte ltd
- Product Manager
2013 - 2015• Management of a Product Manager Assistant
• Market, competitors and demands analysts
• New product recommendations and launches
• Creation of sell-out development tools (loyalty card, leaflets, sales support tools, etc.)
• New launches and projects presentation during sales meeting
• Sales teams training
• Follow up of the product ranges development
• Creation of communication tools
• Creation of the Marketing tools annual budget with monthly forecasts
• Ensure project monitoring with the concerned departments (R&D, Quality, Logistic and Buyers departments)
• Creation of the new ranges graphic atmosphere in collaboration with the Brand Manager and the Marketing Director
• Development of the French packaging ranges in collaboration with the International Marketing department
• Elaboration of technical specifications for news projects
Results:
Development of the Santé Verte and Nature&soin ranges on the French market and improvement of sell-in and sell-out results (turn over 2014: 18 millions of euros). Creation of a new consumer database to improve our knowledge of the market regarding different geographic zones in order to target at the final consumer. Creation of training and sales support tools depending upon the current trade policy. Launch of the « Rebranding Project » on the whole product ranges. New product launches on different part of the market. Training of the sales team (40 persons) on different topics. Market and competitors researches in order to propose new project recommendations (2 new launches approved and launched in 2016).
Sante Verte
- Sale order and customers relationship
2012 - 2013• Taking orders by phone
• Additional sales during incoming calls
• Costumer care
• Resolution of complications
Results:
Comfortable with phone utilisation (in or out) to provide the customer satisfaction: Execution of Purchases Orders, Shipment organization and Support the sale team.
Sante Verte
- Sale order and customers relationship
2012 - 2013• Taking orders by phone
• Additional sales during incoming calls
• Costumer care
• Resolution of complications
Results:
Comfortable with phone utilisation (in or out) to provide the customer satisfaction: Execution of Purchases Orders, Shipment organization and Support the sale team.
