Michèle NENE BI

En résumé

Entreprises

• Dso - Juriste contentieux

  Dompierre sur Yon 2019 - maintenant

• Mitie Property Solutions - Personal Claims Advisor

  2016 - 2017 Daily tasks: Dealing with emergency claims from DLG and DAS insurance policy holders and appoint a repair team to make the property safe according their contracts term's and conditions.

• FORESTERS Bromley - Customer Services Administrator

  2014 - 2015 Daily and weekly Tasks
  * Process alterations, decreases and restarts of payment collection instructions (Contribution holiday, lapse, Paid up) ;
  * Provide loan quotations. ;
  * Maintain and updated Customer records (Change of address, name, contact details, and POA instructions. ;
  * Process contractual changes ;
  * Producing and dispatching of administration correspondence ;
  * File, scan and/or cull of Administration correspondence/paper records. ;
  * Process full and partial Encashments
  * Set up new, amend and cancel Direct Debits ;
  * Process unpaid contributions/premiums and reconciliation ;
  * Batch cheque payments and reconcile
  * Process Giro payments ;
  * Process Standing Orders/Direct Credit and Sage payments ;
  * Allocation of premiums received between plans ;
  * Banking cheque payments ;
  * Answer customers correspondence/telephone enquires ;
  * Produce plan descriptions

• OAKAM LTD - Collections advisor

  2014 - 2014 Assess the Customer arrears situation and effectively work with the customer to agree a repayment plan to pay off the arrears and original loan amount
  
  Skills
  * customer's individual situation discussing and negotiating payment plans
  * Managing a high volume of non-paying and slow accounts
  * Contacting customers via telephone or email to negotiate settlements and repayment plans - Using excellent communication skills to treat all customers and colleagues in a fair and appropriate manner
  * Speaking to a wide-variety of customers from different areas and backgrounds, some of whom are in financial difficulty.
  * Building relationships with these customers, as well as showing empathy with those who are struggling - Putting them in touch with a manager should they need it
  * The ability to remaining calm in communication with difficult customers
  * Processing debit card payments accordingly to Data Protection legislation
  * Ensuring that the internal system is updated accordingly to company policies and regulations with customers' details conversations and agreements.
  * Assisting the Team Leader to train new starters ;
  * Inform customers about services that could suit them ;
  * Supporting team with ad hoc tasks when necessary

• WELCOME CARE HOME - Volunteer in a Care Home

  2013 - 2014 Volunteering in a care home for adult subjects to mental health issues

• Home - Relocation to the Uk

  2012 - 2013

• BNP Paribas - French Speaking Life Insurance/Savings Advisor

  Paris 2009 - 2011 Main duties : Responsible to create , build and keep close relationship with the BNP Paribas counselors, clients and customers by providing information and services related to life insurance and savings. Work closely with the sales team in regards to the clause of the occurred contracts.
  
  Responsibilities:*Insure outbound and inbound calls: Managing more than 80 clients' queries per day, dealing with their different requests in accordance with the BNP Paribas policies and procedures, abilities to work in a busy fast paced environment with deadlines
  
  * Internal Software:
  Lotus notes: Use of the IBM software to answer directly to the counselors via emails, merge emails and faxes.
  Orion: Software use to analyze the status of the client's life insurance contracts from the subscription to the cancelation.
  
  Hera: Data collect and tracking system used to keep record of the inheritance information from the date of death to the payment of the successor. It's also used to inform the successor about the procedures to follow in order to receive the amount saved by the deceased one. Then the client targeted will be proposed to subscribe to other commercial offer.

• American Express - French Speaking Credit Controller

  RUEIL MALMAISON 2008 - 2008 Main Duties: Analyzing the credit rate of the client's personal accounts after a 30 days overdue period. Responsible for a ledger of more than 250 clients per month insuring that all the money due is chased on time and accurately.
  
  1. Chase the client by letter or phone to inform them of the outstanding balance remaining on their account. Kindly propose diverse payment plan and method of payment, to avoid any legal debt collection procedures.
  
  2. Respond to customer query in regards to the transaction and statement on their account. Provide information and explanation of any issues of the American Express credit cards.
  
  3. Weekly report of any particular or difficult case to the team manager

• ELECTRICITE DE FRANCE - Legal Advisor

  2008 - 2008 1. Bring assistance to EDF's employees about the reform of special state pension's schemes.
  
  2. General forecasting and calculation of the amount and time period of the pensions: diverse simulation depending on the data provided. (Duration of work, salary, full-time or part-time employment etc. ...)
  
  3. Insuring the transition of the legal procedures to explain and communicate information about the new reforms implemented in the company. Inform the Human resource's department as well as the employees.

• EDF /Synerfil - Conseillère droit social

  2008 - 2008

• SYNERFIL - Legal aid

  2006 - 2007 Legal aid, Department of assistance to refugees and stateless in Ivory Coast

• Group of Assistance - Trainee

  2004 - 2005 Voluntary, Group of Assistance and information to immigrants (GISTI) /Trainee, National Association for support to Foreigners (ANAFE)

• CEGETEL - Fluent French Customer service Agent

  2000 - 2002 SFR (CEGETEL) within CMC TELECOMS / THEPHONE HOUSE DEPARTEMENT

• CEGETEL - Fluent French Customer service Agent

  2000 - 2002 SFR (CEGETEL) within CMC TELECOMS / THEPHONE HOUSE DEPARTEMENT

Formations

• BPP LAW SCHOOL (London)

  London 2016 - 2017 LLM

• Paris X University

  Nanterre 2004 - 2005 Masters Degree

• Orleans University

  Orleans 2003 - 2004 Bachelors Degree

• Orleans University

  Orleans 2003 - 2004 Bachelors Degree

• Orleans University

  Orleans 2002 - 2003 Law Degree

• Orleans University

  Orleans 2002 - 2003 Law Degree

• Université Orléans Faculté de Droit, d'Economie et de Gestion

  Orleans 2000 - 2003 Droit Public

• Graduate Institute Of International Studies

  Paris 1999 - 2000

• Graduate Institute Of International Studies

  Paris 1999 - 2000

• Cours Secondaire Protestant De Cocody (Abidjan)

  Abidjan 1995 - 1996 A Levels/Baccalaureat

• Cours Secondaire Protestant De Cocody (Abidjan)

  Abidjan 1995 - 1996 A Levels/Baccalaureat

Réseau

• Caroline CHESNEAU

• Marie-Luce BOZOM

• Pierre-Emmanuel BRIN

• Thomas LOVY