2016 - 2018Network manager responsible for EMEA operations (LAN / WAN / DNS / FW etc.) + tools (Monitoring and KPI reports) + ITIL services (changes, incidents, requests etc.)
HP Enreprise Services
- ITO Network Service Manager
2012 - 2016Global Services Manager
Management of Alcatel Lucent account.
- Team leader with worldwide coverage (members located in Australia, Malaysia, USA, Canada, France, Italy, Poland...)
- Budget +38M$
- Management of everything related to Network: Budget / Purchasing / Invoice / Contractor - Supplier partnership
- Maintenance contracts
- ITIL processes team (incident, Service Level, Requests... ) dedicated for the network tower
- Tools (monitoring / capacity...)
