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Olivier MARQUE

SOPHIA ANTIPOLIS

En résumé

• International sales experience
• Trilingual French English Spanish
• International marketing & Business Development
• Latin America market specialist
• Highly customer focused
• Client acquisition / retention
• Multicultural
• Excellent communication
• Team player

Mes compétences :
E-learning
Commercial strategy
Agile testing
Customer focused
International sales
Business development
Spanish
Project management
Multicultural
English
International marketing

Entreprises

  • Gouvernement de Monaco - Senior Software QA Engineer

    2020 - 2020 Monaco Government Applications management QA launching.
    QA testing on several projects (Monaco's Heliport, Monaco tax management and confidential projects).
    New features validation.
    Non regression campaign.
    Automation preparation (Katalon).

  • Big Boss Studio - Digital Project Manager

    2019 - 2020 Manage launch of the new Burger King Europe mobile application
    Software development team management to deliver projects on time
    Lead of 5 to 10 people squads composed by developers and designers
    Scrum Master in charge of daily meetings, planning, retrospectives in Agile mode
    QA testing on web and mobile applications (user stories, non-regression campaigns..) Support and follow up with customers respecting SLA,
    Release management (planning, scheduling, controlling and deploying a software build) Customer Relationship Management through TeamWork

  • Crossknowledge - Senior Quality Assurance Engineer

    Suresnes 2012 - 2019 Ensure Quality for web and mobile applications in an Agile (Scrum) context
    10 products and many technologies involved (PHP, .Net, iOS, Android, Python) Functional validation of new features following the Scrum methodology
    Failure root cause analysis of bugs found in production
    Project Management in an Agile environment
    Patch releases coordination: risk analysis, functional validation, code integration and non-regression campaigns
    Stories validation - 2 weeks’ sprints - UI automated tests in Test Complete
    Migration to Python / Selenium automated tests
    Release note writing - technical writing
    Coaching of newcomers and junior testers in France and all others countries

  • CrossKnowledge - International level 2 support

    Suresnes 2011 - 2012 nternational level 2 support to worldwide users (in English, French and Spanish) Customer Care consultant for both platform administrator and end users
    Incidents follow up and prioritization
    Releases management and communication with customers
    Working in an agile environment with QA engineers, PO, IT and developers

  • The Phone House - Deputy Manager

    Paris 2009 - 2011 In charge of back office: outlet Marketing, customer litigation, contracts management, inventory. Sales of all network technologies:
    Home Internet solutions (Box Orange, SFR, Bouygues Telecom, Free etc.)
    Phones (with or without internet plans), Internet 4G USB dongles, accessories etc

  • Explorica - International Sales Executive

    2008 - 2009 Customization and sales of international educational travels to US high schools
    Sales in English, Spanish and French
    From cold call prospecting to satisfaction surveys management

  • CEMEX - Deputy Regional Sales Manager

    Rungis 2007 - 2008 In charge of building all detailed commercial indicators for Mexico’s south east area
    Creation and monitoring of daily consolidated sales dashboards by segment and area

  • Realty Executives - Real Estate Broker

    2004 - 2007 Sales of Real Estate properties in Mexican Caribbean coast area.
    Provide guidance and assist international sellers and buyers in doing business.

Formations

Réseau

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