Orianne TROUILLET

En résumé

Entreprises

• Attoma - Business Development Director

  Lyon 2011 - maintenant Attoma is a service design and user experience agency helping organisations to
  1/ better understand their customers
  2/ design meaningful digital applications (web, mobile, tablets, machines, software...)
  3/ build digital products and services strategies
  
  Role and responsabilities:
  - Portfolio development strategy definition (accounts and sectors)
  - New offers definition and set up including sales pitch definition: qualitative studies / user researches, cross-channel services design strategy consultancy...
  - New major accounts development: Orange, Aéroport de Paris, PSA...
  - Health sector development
  - Direct contribution to annual Attoma revenue (+30% of 2012 total revenue)
  - Project management for new customers: project strategy definition, team management and customer relationship...
  - Communication: communication tools and processes

• Orange - Head of devices applications and services

  Paris 2008 - 2011 - Applications and services integration strategy (email, TV, music, games, social networks, photo upload, applications shop, etc…) within Orange mobile phones, aligning corporate marketing teams, countries (UK, France, Slovakia, Switzerland, Romania, Spain), mobile manufacturers (LG, Samsung, Sony Ericsson...) and application providers
  - Team management of 5 product managers across UK, Slovakia and France (daily line management, staff appraisals and motivation)

• Orange / London - Head of Design and Usability

  2007 - 2008 In this role, I was in charge of the design and usability team in the London Orange R&D lab. The goal was twofold: 1/support the local business unit with operational activity and 2/investigate innovative concepts
  − Manage a team of 11 people including usability specialists, designers and technical researchers
  − Definition of program of work and strategy
  ➢ Business deliveries: users researches and usability tests for new or existing Orange products User Interface design specifications of mobile and web applications (Orange mobile homescreen),
  ➢ Innovation in view of market transfer: successful track records (“Event planner” used internally)
  − Coordination of development teams on open OSs (S60, WM, Java, Linux…) to ensure consistent and optimised user experience across software platforms and technologies
  − Business lobbying to “sell” new concepts => became a key partner of the Orange devices team
  − Joint projects with other Orange labs (in France, US and Asia), external companies (Yapa, etc…) and universities (Glasgow)
  − Budget control: team projects opex and capex, travel, training…

• Orange / London - Mobile User Experience Project Manager

  2004 - 2007 In this role, I managed R&D projects (mainly mobile and web focussed), through the whole project lifecycle, focussing on user experience using a user centred design approach, in collaboration with Orange Business Units
  − Manage a project team of 11 people (designers, developers, engineers) and a budget of 2.2 M€
  − Weekly calls to ensure the good coordination and synchronization within the different part of the team located in France, UK, China and US
  − Lobby business to develop further activity
  − Delivery of a full prototype of an innovative Orange experience on a Linux device
  − Successful launch of a new innovation process to quickly deliver design proposal of potential future Orange user experiences

• Nortel Networks - GPRS/UMTS Sales Support Manager

  Toronto 2002 - 2004 In Sept 2002, I joined the UK based Technical Sales Support (TSS) team for Wireless. In May 2003, I was promoted manager to ensure the right positioning of the Core Network solution for all key opportunities in EMEA. This new role leads me to work very closely with various mix of Nortel executives across sales, marketing and product development units, giving a major marketing and project management spin in to my day-to-day job.
  
  Main responsibilities:
  - Ensure high quality executive summary in bid answers for all main opportunities in EMEA
  - Solution collaterals development: Production management of technical annexes for unsolicited/generic bid answer
  - Market requirements analysis: TSS Interface for Sales Program and Competitive Intelligence centralization
  - Define and maintain TSS team communication process
  
  Main achievements:
  - Successful wins
  - Efficient matrix management of stakeholders to develop a collaterals library.
  - Organisation of customer workshops

• Nortel Networks - Technical Sales Support

  Toronto 1999 - 2002 In Sept 1999, I joined Nortel Networks France and contribute to form the first UMTS Technical Sales Support (TSS) (soon to be merged with the GSM/GPRS one). I then took on the role of a GPRS/UMTS Core Network Consultant being part of the competence center for the rest of the team. In this position I provided support to the sales account teams for EMEA and Asia Wireless Market, and got involved in developing business for Major Global Wireless Accounts such as Vodafone, T-Mobile, Orange, Hutchison, O2.

Formations

• Institut National Des Télécommunications

  Evry 1996 - 1998

Réseau

• Caroline BRUHIERE

• Catherine CLÉMENT

• Cynthia SLEIMAN

• David DUGARDIN

• Jean ROBERT

• Laetitia SARFATI

• Marc BARBOTIN

• Marianne FILY

• Sonia HECQUET

• Yoann CHEVREUIL