Raj BEEHARRY

En résumé

Entreprises

• Royal Caribbean International - Front Desk Manager

  Royaume-uni 2019 - maintenant Previous Employment - Front Desk Manager - Royal Caribbean Cruise (Contract Basis
  Main Duties:
  * In charge of front desk
  * Guest log for complain and request
  * Look over new recrui and organise training plan
  * Meet with guest for any complain or issues during voyage.
  * Audit of cash float for Guest setvices officer
  * Attend log meeting in the morning and afternoon with Hotel Director and Head of department.
  * To asssure team are ready for drill on embarkment day
  * To ensure keys and letters are sent in stateroom prior for guest arrival.
  * Monitor time schedule for the GSO team
  * To maintain staff abide the policies and procedures set by the company.
  * To achieve goal and increase guest satisfaction survey set by company.
  * To minimise complain and to increase Future Cruise Credit
  * To encourage to sell next criuse option for the team
  *

• Ambre Hotel - Front Office Manager

  2018 - 2019 * Incharge of front office operation
  * Meet and greet guest including VIP
  * In charge of guest relation team.
  * Greeting and meeting with guest upon arrival and departure.
  * In charge of reservation team and monitor online booking.
  * Budgeting and costing for rooms department.
  * Monitor time schedule for staff
  * Training on grooming standards and selling techniques
  * Recruitment and appraisal for associates
  * Capex/Opex
  * Monitor time schedule for associates
  * Follow up for repeaters guest and share with departments concern
  * Meet with inhouse guest for feedback and suggestion
  * Monitor guest history and update profiling
  * To ensure guest upon check out had spent timeless memories

• Constance Ephelia - Front of House Manager

  2012 - 2018 * In charge of the following departments: Front Office, Guest Relations, Villas & Suite, Porters, Reservation and Phone operator. In charge of 68 staff and 313 rooms including villas and suites.
  * Dealing with guest complaints
  * Managing special request from the TO and TA
  * Budgeting, recruitment
  * PPM Plan rooms for Engineering during low occupancy
  * To ensure team follows SCADA (energy saving and Green Globe)
  * Balance Score Card
  * Budgeting Capex/Opex
  * P&L
  * Taleo / Bodet
  * Room Allocation as per guest request and preferences
  * To meet and greet all VIP and repeaters
  * Upsell
  * Visibility meetings
  * Meeting with DMC
  * Accommodation and Contract with Emirates Airline Crew members daily (42 rooms)
  * Follow-up of procedures and strategic decisions taken and vetted for in management meetings.
  * To maintain high quality services as per company needs
  * Dealing with charters and incentive groups 245 rooms
  * SOP's and Action Plan
  * Quality Audit/Mystery Audit
  * Training Plan

• Constance Ephelia Resort Seychelles - Assistant chef de reception

  2011 - maintenant

• Shanti Maurice - Front office Manager

  2010 - 2012 * In charge of Front Office department a team of 18 staff and 61 villas
  * Monitoring cash float
  * Dealing with guest complaints and room moves
  * Check in/Check out/Room checks/ Room allocation
  * Follow up for VIP guest in Presidential Villa
  * To make sure staff follows SOP
  * Appraisal for AHOD's

• Constance Le Prince Maurice - Assistant front office Manager

  2007 - 2010 * Look over all front office operation
  * In charge of telephone operator /Concierge/Library
  * Meet and greet upon arrival
  * Attending management cocktail and meetings
  * Appraisal and on the job training for Cashier/receptionist
  * Welcoming VVIP and High Profile guest

• Taj Exotica - Night Manager

  2005 - 2007 Night Manager * Looking overall night operation security, night receptionist, night auditors, night
  * To make sure night operation goes well.
  * Welcoming late arrival guest and early departure guests.
  * To ensure transfer is on time and to organize any transfer didn't turn up.
  * Manage a team of 10 persons.
  * Liaise with the Reception and Reservation on list of arrivals and departures, room numbers, VIPs list, presents to VIPs - statistic sheets, guest complaints and information about and from clients.
  * Liaise with the Food and Beverage Department on all aspects concerning late arrival for cold platter.
  * Maintain a close liaison with night engineering team for any issue arise in the evening.
  * Briefing with night team every night
  * Follow with telephone operator for all early wakeup and ensure is done on timely manner.
  * Follow with Front Office any pending bills or last minutes consumption.
  * Ensure both guest and staff are well taken care at night.

• Hotel - Chef De Reception

  2005 - maintenant

• Constance Le Prince Maurice - Night Auditor

  1998 - 2005 * Verification of arrival and departure registration card if properly filled
  * To check bills from outlet correctly posted with exact amount and guest signature in respective room.
  * To prepare Daily revenue report for CEO/COO and Executives
  * To run night audit and to make sure audit date and business date has been change accordingly
  * To check for prepayment and bank transfers
  * To check cash and credit from outelet and reception
  * Surprise check on cash float at front office
  * Bill in hold for pending payment and cityledger for payment received

Formations

• Constance Academy (Flacq)

  Flacq 2016 - 2017 Grade achieved: Pass

• Hotel School Of Mauritius ( Ecole Hôtelière Gaetan Duval) (Ebene)

  Ebene 1995 - 1998 yes

• Modern College Grade (Flacq)

  Flacq 1991 - 1992 Higher School Certificate

• MODERN COLLEGE (Flacq)

  Flacq 1987 - 1991 School Certificate
  
  Grade achieved : Pass

• British Council (Rose Hill)

  Rose Hill 1984 - 1991 IELTS
  
  Grade achieved: B2

• Camp Ithier Govt School (Flacq)

  Flacq 1980 - 1986 Certificate of Primary Education
  
  Grade achieved : Pass

Réseau

• Alain MAGNANI

• Allagbe GRACIA G.

• David LEBLANC

• Frédéric ROUSSELLE

• Mhedhbi BADREDDINE

• Sandra WEBER

• Siwar BOUALLÉGUI

• Yannick LAMOUR