Stephane CERLE

En résumé

Entreprises

• Cermex - Service manage

  Corcelles-les-Cîteaux maintenant

• VMI mixers - Service manager

  Saint-Hilaire-de-Loulay 2016 - maintenant

• Cermex Inc - Service manager

  Corcelles-les-Cîteaux 2009 - 2016 Coordinated the start-up activity between US customers and French headquarters
  Be the primary point of contact for all technical customer requests.
  Reinforce relationship with customer via phone and/or in-person visits as needed.
  Respond to technician’s requests.
  Control warranty and installation costs of machine fleet. Ensure that costs/expenses are allocated to the appropriate cost center.
  Document relevant communications between customer and Cermex Inc. to effectively respond to any project issues, i.e., claims of production, equipment performance, etc
  Coordinate technician’s travel and job scheduling to provide adequate coverage.

• VMI - Resp Service Apres Vente

  2008 - 2009 Responsable du pole SAV

• Cermex Inc - Customer Service Manager

  Corcelles-les-Cîteaux 2003 - 2016 Coordinated the start-up activity between US customers and French headquarters
  Be the primary point of contact for all technical customer requests.
  Reinforce relationship with customer via phone and/or in-person visits as needed.
  Respond to technician’s requests.
  Control warranty and installation costs of machine fleet. Ensure that costs/expenses are allocated to the appropriate cost center.
  Document relevant communications between customer and Cermex Inc. to effectively respond to any project issues, i.e., claims of production, equipment performance, etc
  Coordinate technician’s travel and job scheduling to provide adequate coverage.

Formations

Pas de formation renseignée