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Sébastien HOAREAU

Versailles

En résumé

Chef de projet dans l'industrie du jeu vidéo et des nouvelles technologies, muni d'une forte expérience dans le domaine de la relation client.

Mes compétences :
Team building
Coaching
Service client
Management
Communication
KPI
Gestion de projet
Méthode agile

Entreprises

  • Blizzard Entertainment - Associate Game Project Manager

    Versailles 2017 - maintenant Responsibilities

    - Act as a point of contact and support with all EU Heroes of the Storm, StarCraft and Diablo projects and ensure their success as well as their overall goals are being met in a global environment.
    - Participate in the creation, coordination, tracking and facilitation of global production schedules to ensure that projects are completed on time.
    - Facilitate and streamline global processes established in coordination with the development teams.
    - Facilitate transversal communication between teams in the US & EU regarding business, functional and creative requirements for those regions.
    - Provide motivation and direction to ensure that project goals, objectives, milestones and deliverables are achieved.
    - Act as a regional project leader and champion a consistent, organized process.
    - Gather documents and information to organize EU business, functional and creative requirements for Heroes of the Storm, StarCraft and Diablo projects with all department leads and deliver them to appropriate production resource(s) in US.
    - Evaluate risk and proactively ensure that all redundancies are in place to counteract potential issues. - Ensure that solutions are of acceptable quality and lead live operations in EU.

  • Blizzard Entertainment - Team Manager Customer Service - Manager Service Clientèle

    Versailles 2009 - maintenant Gestion de diverses équipes multilingues (Français, Allemand, Anglais, Polonais, Italien) au fils des années: Gestion de projet, Gestion de performance (KPI), Gestion de Planning.

  • Blizzard Entertainment - Senior Gamemaster - Chef d'équipe Service Clientèle

    Versailles 2007 - 2009 Gestion d'une équipe de 15-20 agents français: suivi de performance, gestion de planning, gestion de projet.

  • Blizzard Entertainment - Maître de Jeu - Agent Service Clientèle

    Versailles 2005 - 2007

Formations

  • Ecole Nationale Superieure De Mecanique Et Aerotechnique (ENSMA) (Poitiers)

    Poitiers 2001 - 2004

Réseau

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