Dynasource
- Sales manager for Russia & CIS countries
Saujon2012 - maintenantConstituting and maintaining a pluricultural network of contacts,doing regular research and ensuring company’s success, helping the customers in acquiring knowledge on particular product and hepling them in purchasing the deesired product, solving customer queries or compalint related to the products that they purchase,preparing the import buying activities (supplier database),support the buying negotiations, following up the import buying activities
JV LLC "Rubicon wireless communication"
- Главный специалист
2005 - 2012Providing help and advice to customers using organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service your organisation is providing; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service ; developing feedback or complaints procedures for customers to use; developing customer service procedures, policies and standards; meeting with other managers to discuss possible improvements to customer service; being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff;
